About the Role
Effectively and efficiently case manage client care needs for cases with relatively low levels of complexity, by assessing care or service requirements, develop, monitor and evaluate care plans and routinely adjust those plans as needs change. Work with providers to ensure the appropriate services are in place, based on client need. Ensure dependents receive the right information at the right time and are supported throughout the case management cycle.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day – access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
- Manage icare's relationship with the client and dependants throughout the life of the case.
- Manage DDC clients who have been assessed with low needs and routinely reassess and adjust services and support based on those needs documenting the rationale to inform any changes to service levels.
- Maintain accurate information and case management records to support the coordinated activities of the team.
- Prepare correspondence to clients and/or their representatives to ensure that they receive timely and accurate written advice of matters.
- Liaise with clients and families to obtain information and results and to ensure they are well supported through the process.
- Identify cases to management for priority action and determination to ensure the assessment or other processes do not exacerbate their illness.
- Monitor and approve invoices for any information, tests or investigations requested and ensure that this is captured in case files.
- Deal with multiple health jurisdictions and hospital/laboratory medical records, privacy and freedom of information policies and procedures in order to obtain client medical information.
- Keep up to date with the expanding classes of dust diseases and develop and maintain understanding of current legislation and medical terminology as it relates to dust diseases.
Skills & Expertise
- Qualifications/ experience in Allied Health/disability is desirable.
- Experience with assisting clients returning to work following injury/illness is desirable.
- Highly developed communications skills, ability to solve problems and manage multiple tasks with conflicting deadlines and demands.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- A well-developed understanding of the needs and perspectives of people with a serious illness.
- Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
- Experience in dealing with medical information in customer focused environment.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer – we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
