CUSTOMER CARE COORDINATOR · BRISBANE HQ
This role was made for you.
Are you a natural communicator who finds genuine fulfilment in helping others? Do you thrive when every conversation is an opportunity to make someone's day better? We're looking for a Customer Care Coordinator to join our team at Lorna Jane HQ in Brisbane.
ABOUT LORNA JANE
For over 37 years, Lorna Jane has been empowering women through active living. We're not just activewear — we're a movement built on purpose, community, and a belief that every woman deserves to feel her best. We have no peers. We act consciously, embody an active spirit, and are devoted to making a difference — one woman at a time.
THE OPPORTUNITY
Own the customer experience.
As our Customer Care Coordinator, you'll be the direct link between our brand and the women we exist to serve. You'll manage inbound enquiries, resolve complex issues with empathy and efficiency, and ensure every customer leaves the conversation better than they arrived.
You'll work closely with Retail, HQ, and Executive Leadership — and your work will directly shape how customers feel about the Lorna Jane brand.
WHAT YOU'LL DO
- Handle all inbound customer and retail communication with urgency, professionalism, and a solution-focused mindset
- Deliver a high-touch service experience across every customer interaction
- Investigate enquiries thoroughly and find outcomes that work for both the customer and the business
- Stay current on product knowledge, brand policies, consumer law, and internal systems
- Defuse escalated situations calmly and confidently, with minimal escalation to leadership
- Maintain response and handling times within targets — without sacrificing quality
- Ensure every interaction reflects our brand values and protects the Lorna Jane name
ABOUT YOU
- You communicate with warmth, clarity, and professionalism — always
- You're solutions-focused and approach challenges with a considered mindset
- You stay calm under pressure and can turn difficult conversations around
- You hold yourself to a high standard and take responsibility for your outcomes
- You have experience in a customer-facing role, ideally in retail or e-commerce
- You're hungry to learn, grow, and be better than you were yesterday
- You act with integrity — especially when no one is watching
WHY LORNA JANE
Real impact — Your work directly shapes how customers feel about the brand. That matters.
Growth — A role with clear development pathways and direct access to leadership.
The team — You'll join a values-led team that genuinely believes in each other.
The brand — Be part of a purpose-driven Australian brand that has stood for something for over 37 years.
HOW TO APPLY
If this sounds like you, we'd love to hear from you.
Apply with your CV and a short cover letter telling us why you're the one for this role.
