We are a multi award-winning boutique resort!
The Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. The Sebel Yarrawonga is not just a hotel; it’s an experience. Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, Black Bull 18-hole Championship golf course, an infinity-edge pool and bar with breathtaking views, and a relaxed vibe.
Our core values!
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Open Book: We believe openness and transparency are essential to building trust.
- Better Together: We believe in the power of genuine collaboration and seek to encourage others to achieve exceptional outcomes.
- Respectful Relationships: We value each other as individuals and respect our differences.
Why choose to work with us?
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Innovative Culture: We embrace creativity and are always looking for new ways to enhance our guests' experience. Your ideas and innovations are welcome here!
- Invest in Your Growth: We're committed to your personal and professional development. We offer training opportunities, career advancement, and a supportive team environment.
- Fun and Social: Join us for team events, social activities, and enjoy a vibrant workplace where every day is different.
- Beautiful Location: Enjoy the serene surroundings and natural beauty of our regional area while working at a top-rated luxury hotel.
- Recognition program: Recognition and employee perks including discounted stays at affiliated Accor hotels.
- And many more reasons we can discuss when we meet you.
We are seeking a Reservations & Front Office Manager to join our dynamic Front Office team.
The Reservations & Front Office Manager is responsible for overseeing all reservations and front office operations to ensure the delivery of exceptional guest experiences, efficient hotel operations and strong revenue performance. This role manages reservations, reception, guest services, room inventory and accommodation revenue processes while also leading the Front Office team to uphold the hotel’s service standards, operational excellence and compliance requirements. The role contributes directly to guest satisfaction, team performance, operational efficiency and revenue optimisation across all accommodation booking channels.
Responsibilities:
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Reservations Management - Oversee all hotel reservations including direct bookings, OTA bookings, corporate bookings and group reservations. Monitor room inventory, occupancy levels and booking pace to maximise revenue opportunities.
- Front Office Management - Oversee the daily operation of Front Office functions including reception, guest arrivals, departures, concierge services. Coordinate room allocations, VIP arrivals, special requests, group arrivals and late departures.
- Team Leadership & Development - Recruit, train, supervise and develop Front Office and Reservations team members. Prepare rosters and allocate resources, conduct team briefings, coaching and performance management activities.
- Operational Coordination - Maintain effective communication between Front Office, Housekeeping, Maintenance, Food & Beverage and other departments. Ensure room readiness and operational coordination during peak periods and high occupancy.
- Financial & Administrative Duties - Ensure compliance with cash handling, banking, guest accounts and payment processing procedures. Operational reporting, labour cost management, budgeting and departmental expenditure monitoring.
- Compliance & Service Standards - Ensure compliance with workplace health and safety (WHS/OHS) requirements, emergency procedures and company policies. Uphold organisational standards, quality assurance requirements and brand expectations.
Qualifications:
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Previous relevant experience in a similar reservations or front office management role
- Experience in a similar 4,5-star hotel environment preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office and other computer applications
Come and help us continue the experience of luxury and high-quality service to all our guests. Send your cover letter and CV through and we will be in touch.
Please visit our company website for more information
