Job description
Agency Department of Corporate and Digital Work unit Information Communication Technology
Development Services – Service Management
Job title Information Communication Technology Designation Administrative Officer 7
Manager
Job type Full Time Duration Ongoing
Salary $120,877 - $130,039 Location All NT Regions
Position number 40398 RTF 355308 Closing 27/09/2026
Contact officer Jaden West on 08 8924 3850 or email [email protected]
About the agency https://dcdd.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfid=355308
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Primary Objective
Provide operational Information Communication Technology (ICT) management and support services to ensure high availability and
maximum effectiveness of client Agency systems and information and communications technology to support business operations. This
position primarily services the Department of Education.
Context statement
ICT Services provides ICT hardware and software services to client agencies to meet business requirements. This includes end user services
such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including internet. This
position is in the ICT Service Management unit and works closely with the Service Providers and Service Delivery teams supporting
allocated client Agencies.
Key Duties and Responsibilities
1. Assist with the implementation and ongoing management of ICT services and related systems for client Agencies, including NT
Government schools.
2. Develop a thorough understanding of the NT school environment to provide advice, support and communication to school and
corporate staff on available digital services.
3. Provide leadership and resource management of the client Agency ICT Operations section to effectively contribute to the
achievement of the strategic directions.
4. Assist with the operation of contracts for delivery of ICT services and the relationships with major service providers.
5. Provide technology support and consulting services for school, corporate and distance education clients.
6. Manage processes relating to changes to the ICT environment to ensure changes are planned, prioritised, costed, communicated and
implemented effectively.
Selection Criteria
Essential
1. Extensive knowledge and experience in the development and delivery of computer, server, local area and wide area network services
and ICT security for a large and highly dispersed client base.
2. Experience in supporting delivery of ICT, digital and/or data solutions from an operational and/or project perspective.
3. Innovative thinker with good problem-solving skills and a structured approach to managing priorities and work.
4. Ability to communicate in a clear, concise and articulate manner and approach negotiations with a clear understanding of desired
business outcomes and maintain strong professional working relationships with a range of stakeholders including external service
providers.
5. Demonstrated ability to research developments across the education sector particularly in relation to innovative digital and data
systems and initiatives that support school improvement.
6. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, respectful and
innovative.
Desirable
1. Appropriate tertiary qualification in education, information technology or other relevant discipline.
2. Certification in or demonstrated knowledge of Information Technology Infrastructure Library (ITIL).
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will
not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant
should consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the
Capability Framework
