- Help keep key technology services running for the department.
- Lead service improvements that make daily work easier for staff.
- Build strong vendor partnerships and solve complex service problems.
- Grow your skills across service management, business analysis and digital products.
- Fixed-term, full-time role for 12 months, earning $116,413 - $140,849 per year, plus super.
What you will do
As service manager (LCV), you will lead the support and improvement of an important business system.
You will help keep services reliable, improve how they work and support people who use them.
You will:
- manage the day-to-day support, performance and improvement of the LCV service
- work with vendors and internal teams to resolve incidents, changes and service issues
- analyse business needs and turn them into clear system improvements and product requirements
- monitor service levels, risks and operational performance while preparing clear reports and updates
- support testing, service readiness and continuous improvement across the product lifecycle.
About you
A relevant tertiary qualification, service management or information technology qualification, or equivalent experience is highly desirable. ITIL certification and other relevant qualifications in project management, agile, cloud, software, platforms, service management or change management are also highly desirable.
You should also have:
- strong knowledge of digital products, business systems and service management
- proven experience managing vendors, operational services and system improvements
- sound business analysis skills, including process mapping, requirements and user acceptance testing
- excellent problem-solving, communication and customer focus with the ability to build trusted working relationships.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Shane Ballard at [email protected].
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
