Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping and fitting solutions, focused on sustainability, innovation and performance, with over 15,000 employees across 40+ countries and 80 manufacturing sites worldwide.
Vinidex
For more than 70 years, Vinidex has set the industry benchmark for pipeline systems and solutions across building, infrastructure, agriculture, and civil markets. We make life flow by connecting water, gas and energy across Australia with innovative, high-quality products.
As part of the Aliaxis Group, we are proud to contribute to global sustainability outcomes while creating a safe, inclusive and engaging workplace. Our behaviours guide everything we do:
We Care for the environment, our customers and each other
We Dare to challenge the status quo and learn fast
We Deliver by taking accountability for our actions
About the role
We're looking for a hands-on Customer Service Team Leader to lead a team of 8 in our North Plympton office. You'll coach and mentor your team, manage customer escalations, support workforce planning and work closely with key stakeholders to deliver an outstanding customer experience.
This opportunity is ideal for an emerging leader or experienced Customer Service professional ready to take the next step in their career. We're looking for someone who is adaptable, solutions-focused and passionate about developing people and driving continuous improvement.
What you will do
Create and maintain a high-quality work environment ensuring team members are motivated to perform at optimum efficiency and task performance accuracy.
Understand the team environment and contribute to the development of work plans and team goals which ensure appropriate resources are forecast to cover peak call times.
Build and sustain positive relationships with customers and team members.
Share information and handle day to day escalations including investigating customer complaints.
Suggest methods to improve efficiency and service to both internal and external customers.
Undertake general customer service responsibilities when required
About you
1-2 years' experience in a Customer Service Team Leader, Supervisor or similar leadership role, or extensive Customer Service experience with a demonstrated desire to step into leadership.
Experience within manufacturing, supply chain, industrial, trade, building products or customer-focused environments highly regarded.
Exposure to the plumbing or irrigation industry would be advantageous but is not essential.
A passion for coaching, mentoring and developing others.
Strong written and verbal communication skills.
A proactive, solutions-focused approach with excellent problem-solving ability.
The ability to build trusted relationships with customers and stakeholders.
Strong organisational and prioritisation skills.
Experience using ERP or CRM systems, with SAP and/or Salesforce experience highly regarded.
A willingness to learn, embrace change and continuously improve.
A positive, down-to-earth approach with plenty of common sense and a team-first mentality.
Why join us? We care?
Bonus program, and competitive salary package to reward your contribution.
A commitment to a safe working environment with our Go for Zero safety culture.
Work for a business that genuinely cares about sustainability and creating a positive impact.
Industry-leading paid parental leave.
Employee Assistance Program for you and your immediate family.
Employee Recognition Programs and Service Awards.
Mentoring opportunities to support your career growth.
Opportunity to participate in our global Diversity, Equity and Inclusion Council.
Tailored career development opportunities both locally and globally.
For more information about this opportunity, please contact Carla Treuer on 61 0497 323 252 or connect via LinkedIn.
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.
For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
Just a heads up – we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperation!
