Receptionist – Melbourne office
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
The Receptionist role will be working with the operations team that provide support across the Melbourne office. As the hub of the office, the Receptionist plays a key role in creating a professional and welcoming environment, supporting employees, clients, and visitors while helping ensure the office operates seamlessly. This is an opportunity to join a fast-paced, people-focused workplace where you'll build strong relationships across the business and make a visible impact on the day-to-day employee and client experience.
How you will contribute
Front of House & Reception
- Provide a professional and welcoming experience for clients, visitors, candidates, suppliers, contractors, and employees.
- Greet visitors, coordinate arrivals, and liaise with meeting hosts.
- Manage incoming calls, direct enquiries, take messages, and maintain confidentiality at all times.
- Handle visitor management, office access passes, and general reception duties.
Office Operations & Facilities
- Ensure the Melbourne office remains organized, safe, professional, and functioning effectively.
- Act as the primary point of contact for facilities and workplace-related matters.
- Coordinate maintenance, repairs, and supplier services
- Monitor office spaces, meeting rooms, kitchens, and communal areas to maintain high presentation standards.
- Manage office supplies, stationery, and workplace consumables, including sourcing, ordering, and stock control.
Meeting Rooms & Client Services
- Manage meeting room bookings and calendars, ensuring efficient room utilization and resolving scheduling conflicts.
- Prepare meeting rooms for client meetings, interviews, workshops, inductions, and internal events.
- Coordinate catering, refreshments, and hospitality requirements.
- Maintain meeting spaces, ensuring rooms are fully equipped, presentable, and ready for use.
Workplace Technology Support
- Serve as the local point of contact for day-to-day workplace technology requirements.
- Provide basic troubleshooting support and coordinate escalations with IT teams.
- Support the distribution, collection, and management of laptops, mobile devices, SIM cards, and other office technology.
- Coordinate equipment maintenance, replacements, deliveries, and returns.
Employee Experience
- Support the office component of employee onboarding and offboarding.
- Assist new employees with office orientation, workstation setup, building access, and first-day logistics.
- Coordinate the return of company equipment and workplace access upon employee departure.
- Organize employee headshots and provide assistance with office celebrations, team events, and engagement activities.
Administration & Vendor Management
- Manage incoming and outgoing mail, deliveries, and courier services.
- Coordinate supplier relationships, quotes, service requests, and contractor attendance.
- Communicate office updates and operational information to employees as required.
Qualifications
- 5 years' experience in Reception, Office Coordination, Workplace Experience, Hospitality or Administrative role.
- Exceptional customer service and communication skills.
- Strong organizational abilities with excellent attention to detail.
- Ability to manage competing priorities and respond effectively to last-minute requests.
- Proactive, solutions-focused, and comfortable working independently.
- Proficiency with Microsoft Office and meeting room booking systems.
- Professional presentation and a positive, approachable manner.
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
