Your day-to-day
OUR PEOPLE
Room to Have a Great Start
- Ensure you review and comprehend your job description, ask questions if unsure about your job role
expectations.
Room to be Involved
- Provide feedback and share your views, participate in departmental meetings, briefings, read the
hotel/corporate newsletters.
- Participation in the employee surveys and assist with continuous improvement activities.
- Review Guest Surveys (HeartBeat) and support team on improvement initiatives
- Participate in a local community activity at least once per annum.
Room to Grow
- Participate in regular discussions with your Manager/Supervisor regarding your Performance and future
career path
- Attend and participate in IHG’s training and development programs
Room for You
- Rewarded and recognised for your contribution and valuing the importance of your work.
What we need from you
Required Skills
- A high energy level and a passion for guest service
- A passion for delivering superior results
- Have the ability to take ownership of leading the team, ensuring guest satisfaction and seamless
execution of event as per guest's requirements.
- Previous experience in a hotel or similar environment is highly desirable.
- A true passion for food & beverage, the hospitality industry and exceeding guest expectations.
- A team player with a positive, can do attitude and strong drive for results whilst working closely with
the Food & Beverage Attendant colleagues.
- Proactive with problem solving and making smart decisions.
- Highly developed interpersonal and excellent communication skills.
- Ability to work across a range of outlet areas during each shift, multi-tasking and prioritising is
essential.
- Well organised, planning in advance, ability to adapt and work within operational situation changes.
- Holds a valid Responsible Service of Alcohol and Food Handlers certificates.
- Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.30am,
afternoons, late evenings when working in Conference & Events sometimes until 1.00 am or 2.00
am, weekends and public holidays, are all part of the job expectations working in the hospitality
industry.
- Current valid working rights in Australia.
Qualifications – either completed or currently studying;
- Diploma in Hotel or Hospitality Management and/or
- Bachelor’s degree in Hotel Administration, Business Administration or equivalent
Experience
- Minimum 2 years of demonstrated high quality guest service experience
- Experience working with a diverse team of Food & Beverage Attendants and demonstrated
leadership capabilities
- Competent using Point of Sale Infosys, Property Management System Opera V5, Futurelog ordering
sytem
How do I deliver this?
Number of employees supervised
- Direct - Food & Beverage Attendants
Key Metrics
Completion of Assigned Tasks and Projects
- Cost Savings measures
- Meeting deadlines
- Hotel Guest Love Performance Metrics
- Brand Standards
- Performance Development Review
- Guest Satisfaction Survey
- Annual colleague HeartBeat Survey
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
