- Be part of the growth of an Australian success story
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Full time, permanent position, based in Adelaide CBD
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Fun, energetic and open culture with great discounts for you and your family
About Us
The G’day Group brings together some of Australia’s leading tourism brands – Discovery Parks, G’day Parks, Wiki Camps and Bookeasy. Employing more than 2700 people Australia-wide, we have a truly national footprint of over 300 holiday parks, including up to 100 fully owned and operated Parks and Resorts, including El Questro, Rottnest Island and Byron Bay. Together, we bring Australia closer to experience all our country has to offer.
There has never been a better time to join G’day Group. We are executing an ambitious five-year growth strategy that will significantly expand our portfolio, strengthen our position as a market leader, and create exciting career opportunities across the business. Backed by continued investment in our people, technology and operations, we're building for long-term success and the future of Australian tourism.
We are custodians of some of Australia’s most treasured places and are committed to growing with care. That means supporting our people, giving back to the community that welcome us, and protecting the natural environment that makes each holiday memorable.
About the Role
We are seeking an experienced Insurance Coordinator to manage and support the effective administration of a corporate insurance portfolio and the management of insurance claims.
Reporting to the General Manager – Risk, Governance and Transformation, you will coordinate annual insurance renewals, support coverage assessments and assist with insurance requirements for new assets, acquisitions and changing business activities. You will also act as the central point of contact for insurance-related enquiries across the organisation.
Key Responsibilities
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Insurance Management: Coordinate annual insurance renewals, support coverage assessments and assist with insurance arrangements for new assets, acquisitions and changing business activities.
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Claims Management: Manage and support insurance claims from notification through to resolution, including gathering evidence, interpreting policy conditions and liaising with insurers, brokers and assessors.
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Stakeholder Support: Act as the key contact for insurance and claims-related enquiries, providing practical guidance and working collaboratively with internal and external stakeholders.
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Reporting & Risk: Prepare claims activity and trend reports, maintain risk registers and identify opportunities to reduce claim frequency, quantum and severity.
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Process Improvement: Develop and maintain practical insurance and claims procedures, provide stakeholder education and contribute to continuous improvement initiatives.
About You
You will be an organised, collaborative and commercially minded insurance professional with strong claims management experience and the ability to build effective relationships across a diverse organisation.
You will bring:
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Proven experience in insurance, claims management and risk mitigation, with the ability to manage claims and interpret policy conditions.
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Strong administrative, organisational and data management skills, with the ability to manage competing priorities and meet deadlines.
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Excellent stakeholder engagement and conflict resolution skills, with a practical and professional approach to managing enquiries and issues.
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A collaborative, customer-focused approach and the ability to work effectively with diverse corporate and operational stakeholders.
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A commitment to delivering high-quality service while identifying opportunities to improve processes, strengthen risk management and achieve better claims outcomes.
Benefits
- Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
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Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
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Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
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Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits
Our values guide everything we do
We “Rise and Shine” by supporting one another, “Have a Crack” by embracing new ideas and opportunities, and “Choose Good Things” by acting with integrity and delivering exceptional experiences. Backed by our commitment to environmental, social and governance (ESG) principles. If you're looking to be part of a purpose-led organisation that's growing and investing in its people we would love to hear from you.
Conditions of Employment
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. A Driver's Licence is essential
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