Hospitality Operations Manager
About Girdlers
Girdlers is a growing hospitality group focused on delivering exceptional food, coffee, and customer experiences across multiple venues throughout Sydney. We are passionate about quality, people development, operational excellence, and creating environments where both our teams and guests thrive.
As we continue to grow, we are seeking an experienced Hospitality Operations Manager to support our venue leaders and drive consistency, accountability, and performance across the business.
The Role
You will be responsible for the day-to-day operational performance of multiple venues.You will work closely with Venue Managers and Head Chefs to ensure:
- Consistent guest experiences
- Strong financial performance
- Team engagement and development
- Labour management
- Operational compliance
- Food safety standards
- Venue presentation and maintenance
This is a hands-on leadership role requiring regular site visits and strong coaching capability.
Key Responsibilities Operations
- Support multiple venues to achieve sales and profitability targets
- Drive consistency of service standards
- Monitor labour performance and productivity
- Review venue KPIs and implement action plans
- Ensure food safety and compliance standards are maintained
Leadership
- Coach and develop Venue Managers
- Conduct regular performance reviews
- Assist with recruitment and succession planning
- Foster a positive and accountable culture
Financial Performance
- Monitor labour costs
- Analyse venue performance
- Support budgeting processes
- Identify opportunities for efficiency improvements
Guest Experience
- Maintain exceptional customer service standards
- Resolve escalated customer concerns
- Implement initiatives to improve guest satisfaction
About You
You are an experienced hospitality leader who enjoys being in venues, developing people, and improving operational performance. You are in Sydney now and have full working rights. Applications from Overseas will not be considered
Essential Experience
- 3-5+ years multi-site hospitality management experience
- Experience managing café, restaurant, or hospitality groups
- Strong understanding of labour management
- Experience coaching managers
- Financial and commercial acumen
- Strong communication skills
Personal Attributes
- Highly organised
- Solutions focused
- Strong relationship builder
- Hands-on leadership style
- Accountable and results-driven
Pay: $85,000.00 – $110,000.00 per year
Benefits:
- Company car
- Employee discount
- Travel reimbursement
Ability to commute/relocate:
- Cromer NSW 2099: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hospitality Management : 5 years (Required)
Language:
- Fluent English (Required)
Work Authorisation:
Willingness to travel:
Work Location: In person
