Customer Engagement Manager

SHL -
Sydney NSW

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Job Details

Full-time

Qualifications

CRM software
Sales
Salesforce
Upselling
Presentation skills
SaaS

Full Job Description

Vacancy Name

Customer Engagement Manager

Requisition No

VN4513

Time Type

Full Time

Location

Remote-Sydney

Additional Location

Country

Australia

Job Description

Join a community that is shaping the future of work! SHL, People Science. People Answers.

Ready to turn strong client relationships into real business growth? As a Customer Engagement Manager, you'll be the go-to partner for Australian mid-market businesses, helping them unlock full value from SHL's people insights, while spotting the next opportunity to grow as a team. If you enjoy building trust as much as chasing a target, this could be your next move.

A lucrative commission and excellent benefits package are offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there's no better time to become a part of something transformational. Remote or hybrid working is available.

What you'll be doing

Own the health and growth of a portfolio of Australian mid-market accounts.

Build strong relationships with key stakeholders, aligning our solutions to their real business goals

Conduct QBRs, usage reviews and onboarding that keep clients identifying tangible, ongoing value

Spot cross-sell and upsell opportunities, turning good conversations into new business wins

Track adoption and usage data, stepping in early wherever churn risk appears

Create compelling reports and presentations that showcase ongoing ROI to senior stakeholders

What we're looking for from you

Essential

Proven track record maintaining and growing a portfolio of accounts

Comfortable working towards sales, renewal or growth targets

Confident using CRM platforms; Salesforce experience a plus

Strong stakeholder management and presentation skills

Desirable

Background in SaaS, HR Tech or consultative selling environments

Familiarity with usage, NPS or CSAT data to inform decisions

Experience identifying cross-sell or upsell opportunities within accounts

Based in or around Sydney; open to Australia-wide remote

You'll need full right to work in Australia.

Get in touch

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and Talent Acquisition team. Choose a new path with SHL.

Closing Date: 13 August 2026

About Us

We unlock the possibilities of businesses through the power of people, science and technology.
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)

Employee benefits package that takes care of you and your family.
Support, coaching, and on-the-job development to achieve career success
A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

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