Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees working across more than 30 countries and regions.
Across Australia and New Zealand, we operate two major business units, Sugar & Renewables and Sweeteners, employing 2,400+ people during peak/ seasonal operations with corporate offices in Melbourne, Brisbane, Townsville and Auckland.
As Australia’s largest raw sugar manufacturer and a top 10 global producer, Wilmar Sugar & Renewables runs eight sugar mills across North Queensland. We are also one of the nation’s largest generators of renewable electricity from biomass, a major producer of bioethanol, the largest sugarcane grower, and a key supplier of sustainable fertiliser and stockfeed.
About the Role
Reporting to the Customer Service & Logistics Supervisor, the Senior Customer Service Officer is the key point of contact between Wilmar AgServices and its customers, suppliers, contractors, and reseller network.
This role is responsible for delivering a high standard of customer service while coordinating product enquiries, quotations, order processing, and delivery scheduling. You will work closely with Sales Agronomists, logistics providers, operations teams, and customers to ensure smooth day-to-day operations and positive customer outcomes.
The role also supports stockfeed enquiries, contractor coordination, and customer account management while contributing to a collaborative and customer-focused team culture.
Role Responsibilities
- Act as the first point of contact for customer enquiries and support
- Provide product information, pricing, quotations, and order updates
- Coordinate deliveries with accredited AgServices contractors
- Support Sales Agronomists with customer service and sales administration
- Liaise with suppliers, manufacturers, and transport providers
- Process and investigate customer credit requests in line with company procedures
- Support marketing events, grower meetings, and field days
- Maintain strong relationships with customers, resellers, and internal stakeholders
- Ensure compliance with company policies, procedures, and safety requirements
About you
Essential
- Experience in customer service, logistics, administration, or similar roles
- Strong communication and relationship-building skills
- High level of computer literacy including Microsoft Office365
- Strong organisational skills and attention to detail
- Ability to work collaboratively in a fast-paced operational environment
Desirable
- Exposure to agriculture, agribusiness, fertiliser, stockfeed, or transport industries
- Experience supporting sales or customer account management activities
- Experience using SAP or similar ERP systems
Applications are assessed independently and on their individual merits against the requirements of the advertised role.
As part of our recruitment process, shortlisted candidates may be required to –
- Complete interviews, assessments, reference checks and verification of qualifications, licences and work rights.
- Successful candidates will be required to satisfactorily complete any role-specific pre-employment checks, which may include a pre-employment medical assessment (including drug and alcohol screening).
- A National Police Check and other compliance requirements.
Due to the volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within four weeks of the job ads expiry, please consider your application unsuccessful.
We encourage you to apply for future opportunities with Wilmar that align with your skills and experience.
Wilmar Sugar & Renewables is an Equal Opportunity Employer.
