Full-time | $65,000–$72,000 + Super
Retail & Hospitality | Customer Experience | Leadership
At the heart of Queen Victoria Market, our Mörk Market venue is about more than what we sell — it's about connection, conversation and craft. This is a fast-paced, highly visible space where great service, genuine engagement and beautiful products come together.
We're looking for an Assistant Manager who loves being on the floor, enjoys connecting with people, and believes that warm, thoughtful service can turn a quick visit into a memorable experience.
Located within the iconic Queen Victoria Market, this role offers the opportunity to lead a passionate team in one of Melbourne's most vibrant hospitality destinations, combining exceptional hospitality with premium retail experiences.
This role is ideal for someone who thrives in a hands-on retail or hospitality environment, leads by example, and gets excited about sharing the story behind quality products.
About the Role
Working closely with our Multi-Site Venue Manager, you'll help lead the day-to-day operation of our Queen Victoria Market venue. You'll be a key presence on the floor, helping shape the energy of the space while supporting a team that delivers exceptional customer experiences every day.
This is a role for someone who enjoys leading from the front — building strong team culture, creating memorable customer interactions and helping customers discover products they'll genuinely love.
You'll be responsible for:
- Leading from the floor with confident, genuine customer engagement
- Creating standout experiences through conversation, sampling and storytelling
- Helping customers discover products they'll genuinely love
- Driving retail sales through product knowledge, merchandising and customer engagement
- Supporting seasonal product launches, gifting campaigns and visual merchandising initiatives
- Coaching and developing team members to deliver exceptional service
- Supporting recruitment, onboarding and training of new team members
- Assisting with rostering and helping the store run smoothly during busy trade
- Cash handling, end-of-day processes and daily store operations
- Upholding our standards around quality, sustainability and presentation
While this isn't a traditional café, experience with beverages (coffee or hot chocolate) is helpful — curiosity, care and attention to detail matter most.
Early starts are part of the role, and the market environment is lively, busy and full of energy.
Who This Role Is Perfect For
This role is a great fit if you:
- Have experience in retail, hospitality or customer-focused leadership
- Love being on the floor, engaging with customers and setting the tone
- Are comfortable in fast-paced, high-volume environments
- Enjoy storytelling, sampling and helping customers discover products
- Have a strong eye for presentation, merchandising and customer experience
- Are confident with cash handling and daily store operations
- Have experience coaching, training or supporting team members
- Care about quality, sustainability and doing things properly
- Are adaptable, reliable and excited to grow with a values-led brand
You don't need to have done everything before — we're more interested in how you show up, how you connect with people, and how well you align with our values.
Why Join Mörk?
- A leadership role within one of Melbourne's most iconic market destinations
- The opportunity to work across hospitality, retail and premium food products
- A highly interactive role where no two days are the same
- A brand built on quality, craft and genuine connection
- Ongoing opportunities for growth and development within a growing business
- A role where personality, curiosity and care truly matter
If you love great products, meaningful interactions and being part of something thoughtfully made, we'd love to hear from you.
Pay: $65,000.00 – $72,000.00 per year
Benefits:
- Employee discount
- Free drinks
Application Question(s):
- What is your notice period with your current employer?
Experience:
- Supervising: 1 year (Preferred)
- Hospitality: 3 years (Preferred)
Work Authorisation:
Work Location: In person
