Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position: Case Worker
Classification: SCHADS Award Level 4
Location: Toowoomba
Status: Permanent Part-Time | 0.6 FTE (22.8 hours per week) | Site-based
Help People Build Stronger Futures
At The Salvation Army, we believe everyone deserves the opportunity to thrive. We're looking for a compassionate and dedicated Doorways Case Worker to join our Toowoomba team and support individuals and families experiencing financial hardship to build stability, confidence, and independence.
Why This Role Matters
The Salvation Army's Doorways model provides holistic support for individuals and families experiencing financial hardship. Beyond immediate financial assistance, Doorways helps people develop the skills, knowledge, and connections needed to improve their financial wellbeing and break the cycle of poverty.
As a Doorways Case Worker, you'll provide practical support, advocacy, and case management that empowers people to build long-term resilience while strengthening their connection to community and support networks.
About the Role
Reporting to the Doorways Regional Manager, you'll work collaboratively with participants to identify their strengths, understand their unique circumstances, and develop practical pathways toward greater social and economic independence.
Using a holistic, whole-of-life approach, you'll partner with clients to address the underlying causes of financial hardship while connecting them with the services, resources, and opportunities they need to achieve sustainable outcomes.
How You Will Make an Impact
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Provide compassionate, person-centred case management to individuals referred through our Emergency Relief services.
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Develop strengths-based case plans that support clients to achieve their own meaningful goals.
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Address the underlying causes of financial hardship using trauma-informed and empowering practice.
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Work collaboratively with Corps Officers (Pastors), volunteers, and community partners to deliver coordinated support.
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Connect clients with specialist services, community resources, and opportunities that promote long-term stability and independence.
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Strengthen clients' social connections by encouraging engagement with family, community, and support networks.
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Advocate on behalf of clients and assist them to navigate complex service systems and referral pathways.
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Maintain accurate case notes and contribute to continuous improvement within the Doorways program.
What You Will Bring
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Diploma in Community Services or a related discipline (or equivalent experience).
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Experience supporting people experiencing financial hardship, housing instability, mental health concerns, family challenges, or alcohol and other drug issues.
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Demonstrated experience delivering strengths-based, person-centred, trauma-informed, and solution-focused case management.
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Excellent interpersonal skills with the ability to build trusting, respectful, and collaborative relationships.
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Knowledge of holistic assessment and non-therapeutic case management practices.
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Strong organisational skills and the ability to manage a diverse caseload.
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Current Queensland Working with Children Check (Blue Card).
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Current driver's licence and access to a comprehensively insured vehicle (kilometre reimbursement provided).
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
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Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
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Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
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Flexible working arrangements.
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Access to EAP and health & wellness initiatives incl Fitness Passport
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Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
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Ongoing training and development opportunities that enhance on the job skills and proficiency.
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Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
