Company Description
At Refinery Group, we hire for attitude as much as experience.
We're looking for people who lead from the floor.
The people who know gaming operations inside and out, build strong relationships with guests, support their team, and take pride in running safe, compliant and high-performing venues. Experience matters, but so do leadership, professionalism and a genuine passion for hospitality.
If you're an experienced Gaming Supervisor ready to take the next step, we'd love to hear from you.
Job Description
About the Opportunity
The Angel of Malvern is entering an exciting new chapter under Refinery Group.
As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guest experience and operational excellence. We're seeking an experienced Gaming Supervisor who's ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue.
This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercial performance and regulatory compliance.
Working closely with the Venue Manager and wider leadership team, you'll oversee gaming operations, support and develop team members, ensure compliance standards are maintained, and create a welcoming environment where guests feel valued and looked after.
This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation.
Why Join Us
Shape one of Melbourne's most anticipated new hospitality destinations
Discounts across all Refinery Group businesses
Supportive leadership and a positive, collaborative team culture
Training and Master Classes with industry leading experts like Justin North and Liam Burns
Annual staff parties
Opportunities across bars, restaurant service, events and functions
Career pathways within our expanding hospitality portfolio
Training and development
Employee referral scheme – paying up to $600 per successful candidate
Free staff meals on shift
Join a passionate, ambitious team with a shared vision for excellence
About You
You're a hospitality professional who understands that great gaming operations start with great guest experiences.
You are confident leading teams, passionate about compliance and operational standards, and enjoy being actively involved in the day-to-day running of a busy gaming environment.
You'll also bring:
Minimum 5 years' experience as a Gaming Supervisor or similar leadership role
Strong understanding of Victorian gaming regulations and compliance requirements
Knowledge of Victorian liquor licensing and hospitality legislation
Experience managing gaming operations, cash handling procedures and venue compliance
Excellent communication and stakeholder management skills
Strong organisational skills and attention to detail
A hands-on leadership style with a solutions-focused mindset
A genuine passion for hospitality and guest service
Current RSA, RSG and Victorian Gaming Industry Employee Licence
Availability to work a rotating roster including evenings, weekends and public holidays
What You’ll Be Doing
Overseeing the day-to-day operation of the gaming department
Leading, coaching and supporting gaming team members
Ensuring compliance with all gaming, liquor licensing, WH&S and company requirements
Managing gaming staff rosters, training and performance standards
Maintaining gaming equipment audits, cash management and banking procedures
Supporting venue security, opening and closing procedures, and asset protection
Building strong relationships with guests and resolving issues professionally
Collaborating with venue leadership to drive operational excellence and guest satisfaction
Identifying opportunities to improve processes, performance and the overall guest experience
Join us on this exciting journey and help shape a hospitality experience Melbourne won’t forget.
Apply now — we’d love to meet you.
