G.J. Gardner Homes is looking for a Learning & Development Specialist to join our close-knit team based in Birtinya, Sunshine Coast.
Perks You'll Love
Hybrid work: Wednesdays and Thursdays based in our Birtinya office combined with Work From Home days.
AI-First Culture: Leverage generative AI tools (ChatGPT, Claude, Gemini) daily to streamline content workflows and supercharge output.
Professional Growth: Comprehensive training and systems support to help you master the role and build a long-term career.
As our Learning & Development Specialist, you will own the loop that turns operational knowledge into network-wide capability across G.J. Gardner Homes. You will:
Codify "The G.J. Way": Work directly with the CTO and Subject Matter Experts (SMEs) to extract, document, and digitise brand standards, workflows, and core systems.
Drive Knowledge Operations: Manage our central knowledge base, using helpdesk ticketing reports to identify recurring gaps, build new content, and measure ticket reduction.
Design & Upgrade Learning Content: Create multi-modal learning—e-learning modules, quick-reference guides, microlearning, and videos—updating existing materials like Franchise Finance.
Administer TalentLMS: Manage user access, build courses using native authoring tools, and track engagement data to refine learning pathways.
Apply AI Workflows: Synthesise raw training transcripts, recordings, and documentation using AI to produce structured, reusable learning rapidly.
A Builder's Mindset: A proactive problem-solver who can take messy, scattered information and transform it into clean, structured learning.
AI-Fluid Capabilities: Practical, demonstrable experience using AI tools (Claude, ChatGPT, Gemini) to create, consolidate, or accelerate content creation.
Data & Analytical Savvy: Ability to interpret LMS reporting and helpdesk analytics to continuously spot gaps and measure training effectiveness.
Clear & Simple Writing: Strong written communication skills—acting as the "G.J. Translator" to turn technical jargon into clear, plain language.
Stakeholder Skills: A consultative approach to draw out critical knowledge from busy SMEs and cross-functional teams.
Bonus (Helpful, not required): Exposure to TalentLMS, instructional design frameworks, or experience within a franchise, construction, or multi-site network.
Our core mission is to "Build Joy" for our customers, and that starts with our own team. We provide the best of both worlds: the supportive, positive, and collaborative culture of a local Australian company, combined with the systems, and 5-star training of an internationally recognised brand.
We're serious about investing in your career, ensuring your contributions are valued, and offering a workplace where you can be genuinely proud of the homes we build.
Ready to show us what you can build?
Click Apply Now to submit your resume along with a brief cover letter. Be sure to highlight or link to examples of content, learning modules, or AI-assisted workflows you have created!
