About the role:
BankVic is looking for an experienced Business Capability Manager to play a pivotal role in delivering exceptional service, business-led change, strengthening operational capability and supporting BankVic’s broader digitisation and transformation agenda.
This is a unique opportunity for a commercially minded banking professional who understands the intersection of payments, technology, operations, products and customer outcomes and is excited by the opportunity to make a genuine impact in a purpose-driven financial institution.
Reporting to the Head of Banking Operations, you will work closely with the Enterprise PMO, Product, Technology and Risk teams to deliver meaningful change while being hands on with day-to-day banking operations.
About BankVic:
BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.
As a community focused bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.
Key areas of responsibility will include:
- Own the end-to-end delivery of member statements and operational communications, ensuring accuracy, timeliness and compliance with BankVic requirements
- Partnering with the Enterprise PMO to prioritise and successfully deliver enterprise and business-led change.
- Working closely with the Product team to design, build and implement new products from a system and operational perspective.
- Representing BankVic, where required, on industry change relating to payments and transactional banking.
- Provide end-to-end governance of business-critical contracts, including vendor governance meetings, contract renewals, performance management, risk oversight and regulatory compliance.
- Identifying opportunities to improve processes, systems and operational effectiveness and driving practical solutions.
- Ensuring policies, procedures and operational frameworks remain current, compliant and fit for purpose.
- Supporting the effective management and maintenance of BankVic facilities, vendors and contractors.
About you
We’re looking for a strong banking and payments professional who brings a blend of operational expertise and a genuine passion for operations. This is an exciting opportunity for someone who enjoys being hands-on and making things happen, while partnering closely with the leadership team and leading a small team to drive meaningful change, optimisation and continuous improvement across the business.
You will bring:
- Strong experience within banking, financial services or payments, ideally with a focus on transactional banking.
- Strong knowledge of the financial services regulatory environment, including ePayments, AML/CTF, AFSL, ACL and Privacy obligations.
- Experience working with core banking and origination platforms.
- Experience delivering system, process or operational change within a growth or transformation environment.
- Strong understanding of payments and transactional services.
- Demonstrated experience managing vendors, contracts and key stakeholder relationships.
- Strong analytical and critical-thinking skills, with the ability to identify issues, understand root causes and develop effective solutions.
- Exceptional attention to detail and a strong commitment to continuous improvement.
- The ability to influence, lead and bring people with you through change.
- A collaborative, pragmatic and solutions-focused approach.
Why BankVic?- Access to additional leave, giving you up to five extra days off each year to rest, recharge or focus on what matters most to you.
- Exclusive employee discounts and perks, including savings on banking products, insurance, travel, retail and everyday expenses.
- Complimentary Ambulance Victoria membership, providing you added peace of mind .
- Comprehensive wellbeing support, including access to our Employee Assistance Program (EAP) for you and your immediate family.
- Two days of paid volunteer leave each year, empowering you to support causes and communities aligned to BankVic
- Generous parental leave provisions, supporting you through one of life's most important moments.
- Ongoing learning and career development, including study assistance, paid study leave and leadership development opportunities.
If you’re a banking professional who enjoys solving complex problems, leading meaningful change and improving the way things work, we’d love to hear from you.
Please Note: Applications will be reviewed before 29th September.
