Senior Payroll Team Lead
Role Title: Senior Payroll Team Lead
Clerk Grade: 9/10
Salary Range: $ 133,348, to $146,945
Employment Type: Ongoing
Location: Goulburn / Orange / Parramatta – (3 Positions) Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: 22 July 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
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Support the delivery of efficient, accurate, and customer-focused payroll.
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Contribute to team performance by maintaining high standards of service, process integrity, and professionalism.
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Provide timely and effective support and advice on payroll, leave, and employee benefits to ensure positive outcomes for clients and the organisation.
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Manage competing priorities to deliver high quality payroll services in a high demand busy environment.
About You
The successful candidate must demonstrate strong capabilities in:
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Team leadership, experience leading diverse teams in a transactional shared services environment.
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Experience in payroll shared services, with knowledge of NSW Government awards and legislation.
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Experience in resolving complex payroll matters.
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Experience managing and resolving customer escalations.
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Recent experience using SAP ERP system and ServiceNow.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.
In your cover letter please share your motivation for applying for this position, your relevant skills that aligns to the focus capabilities and address Selection Criteria :-
Provide an example that demonstrates your experience managing payroll operations in a shared services environment. Include the payroll system used, the size of the workforce supported, the key challenges involved, your role in addressing them, and the outcome achieved. (max 300 words)
Describe a situation in a complex shared services environment where you had to manage stakeholder expectations during a payroll matter. Outline the issue, your approach to communication and stakeholder management, and the outcome achieved. (max 300 words)
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
If you are already on a Talent Pool within NSW government at Grade 9/10, state this on your application.
Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Kylie Makkink via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 22 July 2026 [10.59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
