We are looking for Energy Solution Specialists to join our team. Your main goal will be to effectively provide energy solutions to our customer base.
Energy Solutions Specialist duties and responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Make over 150 inbound/outbound calls a day to new customers and existing Customer
- Identify customers’ needs and wants, give your best to clarify information
- Recognize opportunities to upsell our products and services
- Follow our company's communication “scripts”
- Build strong relationships with customers
- Follow our customer engagement strategy
- Meet and overachieve qualitative and quantitative targets
- Hybrid roles, able to sell multiple products in multiple divisions
- Working on both Australian energy division and Australian VEU division
Energy Solutions Specialist requirements
- Previous experience in a sales role
- Previous experience in a call centre role
- Great English communication skills
- Track your own work on a daily basis and compare to benchmarks
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Customer focus
- Ability to multi-task
- Set priorities
- Excellent time management skills
- High school degree
- Positive attitude
- Able to take on feedback
- Always have a willingness to improve
- Work well in a team or individually
