Company Description
Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment
Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.
You may not have heard of Bapcor, but you will know our brands.
Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.
We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.
In joining our team, you’ll be welcomed into a supportive business with more than 900 locations and 5,000 team members across Australia, New Zealand and Thailand.
We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.
We’re also passionate about our delivering for our customers, and living our values of:
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We do the right thing
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We are in it together
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We give a damn
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We get it done
Job Description
We’re seeking an enthusiastic and detail‑oriented Parts Interpreter to join our Murwillumbah Branch on a full‑time basis.
In this customer‑facing role, you’ll be a trusted point of contact for customers, helping them identify the right parts solutions while delivering outstanding service. You’ll combine technical knowledge, analytical thinking, and strong communication skills to ensure accuracy, efficiency, and a positive customer experience every time.
Working closely with the branch team, you’ll play an integral role in supporting daily store operations and contributing to team success.
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Interpret and analyze customer inquiries regarding heavy vehicle parts specifications, compatibility, and technical requirements specific to trucks and commercial vehicles
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Translate complex technical problems and truck specifications into clear, understandable solutions for fleet operators and customers
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Process inbound phone and online parts inquiries with accuracy and efficiency, prioritizing urgent fleet maintenance needs
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Identify correct parts using technical documentation, truck parts catalogs, and inventory management systems
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Provide expert guidance on part selection for commercial vehicles, ensuring customers receive the right components for their fleet requirements
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Maintain detailed and organized records of customer interactions, parts requests, and fleet maintenance histories
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Collaborate with warehouse and sales teams to ensure timely order fulfillment, stock accuracy, and expedited delivery for critical truck repairs
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Support customer service operations and showroom activities as needed
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Assist with inventory management, stock receipt, and order processing for truck parts and components
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Develop and maintain strong customer relationships with fleet managers and operators through transparent communication and responsive service
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Coordinate with technical teams to resolve complex truck-related parts inquiries and compatibility isses
Qualifications
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Exceptional communication and interpersonal skills, both written and verbal
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Proven customer service expertise with a genuine passion for delivering outstanding support
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Strong ability to translate technical information and complex problems into clear, simple solutions
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Excellent phone manner and professional presentation
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Proficiency with computer systems and parts catalog/inventory management software
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Strong analytical and problem-solving skills with meticulous attention to detail
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Ability to influence and negotiate effectively with customers and team members
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Solid time management and organizational skills
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Experience or demonstrated passion for automotive parts (preferred)
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Background or familiarity with European vehicles (advantageous)
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Ability to work collaboratively within a team environment
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Flexible and adaptable approach to a fast-paced, hands-on work setting
Additional Information
Why join Bapcor?
At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.
In joining our team, you can access:
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Diverse career opportunities within the Bapcor Group
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Discounts across Bapcor products and services, including our Retail and Trade brands
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Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
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Paid birthday leave
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Wellbeing support
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Novated leasing and more
We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]
While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.
