About Dipole Group
We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain. Dipole Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Role
We are seeking an experienced Database Specialist to join our team supporting telecommunications platforms and applications. The successful candidate will be responsible for the administration, monitoring, performance optimisation, security, and availability of enterprise database environments while ensuring compliance with service level agreements (SLAs) and operational standards.
Key Responsibilities
· Administer, maintain, and support enterprise database environments across production, development, testing, and disaster recovery platforms.
· Ensure database availability, performance, integrity, and security for mission-critical telecommunications applications.
· Perform proactive monitoring, performance tuning, capacity planning, and health checks.
· Manage database installations, upgrades, patching, migrations, and configuration changes.
· Support incident, problem, and change management activities in accordance with ITIL processes.
· Investigate and resolve database-related incidents within agreed SLA and KPI targets.
· Perform root cause analysis and implement preventive measures to minimize service disruptions.
· Manage database backup, recovery, replication, and disaster recovery processes.
· Support high availability and business continuity requirements for telecom services.
· Collaborate with application, infrastructure, network, and security teams to ensure optimal platform performance.
· Develop and maintain operational documentation, standard operating procedures, and technical runbooks.
· Participate in planned maintenance activities and on-call support rotations as required.
· Ensure compliance with security policies, governance standards, and operational procedures.
· Identify opportunities for automation and continuous service improvement.
Required Experience
· Minimum 3–5 years of experience in Database Administration or Database Support roles.
· Experience working within Managed Services, IT Operations, or Enterprise Support environments.
· Proven experience supporting large-scale, high-availability database platforms.
· Experience managing production environments with strict SLA and KPI requirements.
· Experience supporting telecommunications, service provider, or mission-critical enterprise environments is highly desirable.
Technical SkillsDatabase Technologies
· Oracle Database
· Microsoft SQL Server
· MySQL
· PostgreSQL
Database Administration
· Database Installation and Configuration
· Performance Monitoring and Tuning
· Backup and Recovery
· Replication and High Availability
· Database Security and Access Management
· Capacity Planning
· Patch Management and Upgrades
Operational Support
· Incident Management
· Problem Management
· Change Management
· Root Cause Analysis
· Disaster Recovery Planning and Testing
· Service Monitoring and Reporting
Scripting & Automation
· SQL
· Shell/Bash Scripting
· PowerShell
· Python (desirable)
Preferred Qualifications
· Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
· Oracle Certified Professional (OCP), Microsoft SQL Server Certification, or equivalent database certifications.
· ITIL Foundation certification preferred.
· Experience supporting Telecom OSS/BSS platforms, Billing Systems, CRM platforms, Subscriber Management Systems, or Network Management Systems is highly desirable.
· Experience working within 24x7 operational support environments.
Key Attributes
· Strong analytical and troubleshooting skills.
· Excellent communication and stakeholder management capabilities.
· Ability to work effectively in a fast-paced Managed Services environment.
· Customer-focused mindset with a commitment to service excellence.
· Ability to manage multiple priorities while maintaining operational stability and service quality.
Next Steps
If you would like to express interest in the role, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.
Job Type: Full-time, Permanent
Salary: From $90,000 AUD per annum plus Superannuation
Pay: From $90,000.00 per year
Work Location: Hybrid remote in North Sydney NSW 2060
