We are seeking a Front of House Duty Manager to join our team at Hilton Garden Inn Busselton. As a Duty Manager, you will be responsible for assisting and supporting the Front Office Manager in ensuring efficient and effective operations within the hotel's Front Office Department.
Key Responsibilities:
- Assist in overseeing the daily operations of the Front Office, including reception, reservations, and guest services
- Supervise and support team members in their roles, providing guidance and training as required
- Ensure exceptional guest service is consistently delivered, and any issues or concerns are addressed promptly
- Be responsible for managing shift handovers and ensuring accurate reporting and record keeping
Skills and experience required:
- Demonstrated experience in a similar role within a hotel environment, with a focus on front office operations
- Excellent communication skills, with the ability to build strong relationships with guests, team members, and stakeholders
- Strong leadership and team management skills, with experience in supervising and training staff
- A focus on delivering exceptional customer service and resolving issues efficiently and effectively
- Strong organizational skills, with the ability to manage multiple tasks simultaneously
- RSA and Ideally Approved managers certificated or willing to get.
- Strong attention to detail, with excellent analytical and problem-solving skills
- A flexible approach to working hours, with the ability to work shifts, weekends, and overnight when required
- Must have current working rights in Australia
This is an exciting opportunity to join the team at the newly built Hilton Garden Inn Busselton and be part of a dynamic and growing hotel brand. Hilton Offer a fantastic global team member discount worldwide in addition to laundry and first aid allowances. If you have the relevant skills and experience and are passionate about delivering exceptional guest service, please apply.
Pay: $75,000.00 – $85,000.00 per year
Benefits:
Work Location: In person
