Key Mining Multinational Leader client account
Full Time Facilities Coordinator with a focus on Hard Services role within corporate environment
Perth Mooroo Land of the Whadjuk Noongar people
About CBRE CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function.
What You’ll Do:
Lead on all technical services aspects of the site and support others with expertise both locally and globally.
Build and maintain trusted client relationships. Negotiate with clients, partners, and associates to resolve conflicting priorities.
Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services.
Support with HSE standards, practices and tools within the account, in alignment with MSA.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate day‑to‑day hard services operations including HVAC, electrical, plumbing, fire systems, lifts, building fabric, and essential services
Assist with planning and delivery of preventative maintenance programs to ensure asset reliability and minimise downtime
Support reactive maintenance requests via ServiceNow, ensuring timely resolution and communication
Conduct site inspections and audits to identify defects, safety issues, and improvement opportunities
Support minor works, refurbishments, and CAPEX projects, including quotations, scheduling, access coordination, and completion verification
Monitor contractor performance against agreed service levels, safety standards, and quality expectations
Verify completion of works and support invoice validation against scope and agreed rates
Escalate performance, safety, or quality concerns to the Senior Workplace Experience Manager as required
Ensure all hard services activities comply with WHS legislation, client standards, and CBRE policies
Support incident management, including reporting in Enablon and implementation of corrective actions
Provide clear, proactive communication for outages, maintenance activities, and service disruptions
Support continuous improvement initiatives to enhance building performance and workplace experience
Maintain accurate records of maintenance activities, compliance documentation, and asset information
Assist with budgeting, forecasting, and cost tracking for hard services activities
What You’ll Need:
5+ years’ experience in facilities and workplace management, specifically with hard services
Strong understanding of building services and essential services compliance
Experience with contractor management
Strong understanding of WHS principles and site safety requirements
High level of organisation, attention to detail, and problem‑solving skills
Strong communication skills with the ability to engage effectively with stakeholders
Experience in an industrial or critical infrastructure environment desirable
Trade qualification, facilities management qualification, or related technical background
Out‑of‑hours support for critical incidents or shutdown activities
Competence with Microsoft Office Suite
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
