Clinic Receptionist – Casual | 8hrs to 16hrs x week | Melbourne (Flinders Street Campus)
Who we are?
Here at Torrens Global Education, our teaching clinics play a vital role in supporting student learning while delivering high-quality services to the community.
We are seeking a Clinic Receptionist to provide professional, friendly and highly organised reception and administration support within our teaching clinic. Reporting to the Clinic Practice Manager, this role is the first point of contact for patients, students, supervisors and practitioners, ensuring the clinic runs smoothly, safely and efficiently.
This is a hands-on, people-facing role, ideal for someone with medical or allied health reception experience who thrives in a busy environment and takes pride in delivering exceptional customer service.
The Opportunity
As Clinic Receptionist, you will manage patient enquiries, appointments, records, payments and follow-ups, while also supporting day-to-day clinic administration such as room setup, stock management and coordination with teaching staff.
You will play a critical role in creating a welcoming, well-organised clinic environment that supports both community patients and student learning.
We are recruiting a casual position based at our Flinders Street Campus, Melbourne. Our business operations run from Monday to Thursday (8am to 8pm) Friday to Saturday (8am to 3pm). For this role, we are looking at around 8-16 hours per week, in a fixed or rotating roster depending on the clinics requirements with the flexibility to swap shifts with other team members when required due to leave or illness.
To learn more about The Practice Wellbeing Centre, visit the link https://www.torrens.edu.au/the-practice-wellbeing-centre
What you’ll own & deliver
Be the welcoming first point of contact for patients, students, supervisors and practitioners.
Collect and respond to patient feedback, complaints or concerns professionally.
Maintain accurate patient records, files and documentation in line with privacy legislation.
Manage accurate appointment scheduling to support effective teaching clinic operations.
Deliver outstanding customer service with a calm, professional and empathetic approach.
Who we’re looking for
Preferred experience in medical, allied health or wellness reception (e.g. clinics, spas, natural therapies), though this is not essential.
Strong IT capability, including MS Word, Excel and practice management systems.
Sound understanding of administrative procedures, records management and privacy requirements.
Skills & Attributes
Exceptional customer service and interpersonal skills.
Strong written and verbal communication skills.
High attention to detail and excellent organisational ability.
Ability to manage difficult situations with professionalism and empathy.
Positive, team-oriented attitude with flexibility to support clinic operations.
Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia, with no length of time restrictions. Candidates under working holiday visas are not encouraged to apply.
Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.
If you want to learn more about our story, our people and some of the great reasons to come and work with us
Benefits
We partner with a range of top providers to make your working life a more rewarding and flexible experience. From discounts to courses at discounted rate, we got you covered. To learn more about our benefits, please visit https://www.torrens.edu.au/about/career-opportunities/why-work-with-us/employee-benefits
Ready to make your difference?
Join the Torrens University team
Have questions? Send them through to our friendly Talent Acquisition Team at [email protected]
Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]
