- Demonstrated application of knowledge gained through relevant qualifications and/or previous
experience to support effective decision-making and problem-solving.
- Ability to set priorities, establish work programs and monitor workflows within areas of
responsibility to ensure effective delivery of outcomes.
- Strong planning, organisational and interpersonal skills, including the ability to plan and organise
own work and that of lower classified staff and/or volunteers, and to gain the cooperation of
clients, colleagues and stakeholders.
- Where responsible for projects and/or functions, the ability to establish clear outcomes and deliver
results that support organisational objectives.
Extent of Authority
- Works under general direction from the Operations Manager and exercises a high degree of
autonomy in the day-to-day management of state-based programs and engagement activities.
- Holds responsibility for planning, coordinating and overseeing state programs and projects in line
with organisational frameworks and approved Action Plans.
- Sets priorities, establishes workflows and monitors performance for direct reports within the state
team.
- Exercises professional judgement and initiative where procedures or direction are not clearly
defined, seeking guidance where required.
- Operates within documented organisational policies, guidelines and delegated authorities.
Selection Criteria
1. Demonstrated experience leading or coordinating community, youth or social service programs,
including planning, delivery, evaluation and continuous improvement within a funded or
compliance-based environment.
2. Demonstrated leadership capability, including experience supervising or supporting staff, setting
priorities, managing workflows and contributing to the achievement of organisational goals and
quality standards.
3. Sound understanding of trauma-informed practice, child development and the National
Principles for Child Safe Organisations, with the ability to apply these principles to program
delivery, engagement and risk management in practice.
4. Strong engagement and communication skills, with demonstrated ability to build culturally safe,
respectful relationships with children and young people, including those with a care experience,
and to support their meaningful participation and voice.
5. Demonstrated experience working collaboratively with sector stakeholders, including
government and non-government organisations, and contributing insights that inform advocacy,
consultation or system improvement activities.
6. Strong organisational, judgement and problem-solving skills, including the ability to manage
competing priorities, exercise initiative where direction is not clearly defined, and ensure accurate
data collection, reporting and accountability.
CREATE recognises that the relevant skills, knowledge and capability for this role may be gained through
lived experience, cultural knowledge, community involvement and non-formal pathways, and encourages
applicants to outline these in against the selection criteria where relevant.
