JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description
Shaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
We're on the search for a friendly, confident, and outgoing person to own the guest and work spaces for our client Google, by creating a vibrant and welcoming atmosphere for our clients and their visitors. You’ll need to be proactive and engage with clients, visitors and client employees, while creating solutions to any queries that may arise and supporting the workplace experience team.
We have a super collaborative and supportive team and we’re excited to be expanding our team. Join us in delivering the best experience possible to our client!
A snapshot of the role;
Reception & Guest Services: Serve as the initial point of contact by greeting all visitors and clients with a warm welcome. Support the front desk, direct incoming enquiries and correspondence, and provide intuitive service delivery, anticipating needs or concerns and exceeding client expectations.
Facilities Support: Assist the Facilities and wider team with day-to-day operations. This includes coordinating with vendors, reporting maintenance issues, and performing regular walk-throughs to ensure the workplace is clean, safe, and fully operational.
Event & Team Support: Collaborate with internal stakeholders for the planning and flawless execution of client events, activations, and team initiatives. Be flexible and hands-on during events to ensure everything runs smoothly from start to finish.
Proactive Engagement: Be visibly engaged every day in the workspace and build meaningful, lasting relationships with client employees and guests. Implement improved initiatives and activations to the guest and work spaces to continually enhance the client service and guest experience.
Sound like you? Here’s what we are looking for:
To be successful, you must be outgoing and personable with a desire to provide quality customer service, providing a warm and engaging environment as people enter the Google office. You'll be a collaborative team player who solves problems hands-on and can prioritise and juggle various responsibilities. You'll show adaptability and flexibility in changing situations.
2+ years of proven work experience in a related field such as hospitality, administration, event coordination, or facility/property management.
Strong organisational skills with the ability to manage time effectively, prioritize tasks, and handle a varied workload.
Excellent communication and influencing skills with the ability to develop relationships with suppliers, stakeholders, and management in person and in writing.
Ability to work independently while also collaborating with diverse teams on exciting initiatives and activations.
A proactive, problem-solving mindset and a passion for creating positive experiences.
What you can expect from us:
You’ll join an inclusive culture, one where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
