JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As Account Lead for JLL's key client account across Australia and New Zealand, you will lead the delivery of exceptional facilities management services that enable our client's business success. You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction.
This role requires a strategic leader who can balance client relationship management with hands-on operational execution, demonstrating strong business acumen alongside practical facilities expertise.
You will be the primary operational lead ensuring safe, efficient, well-maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client.
An Overview of the role:
Build and maintain strategic client relationships through proactive communication, regular business reviews, and consultative problem-solving that aligns facilities strategies with business objectives
Manage site operating budgets, financial processes, cost optimization, capital planning, and provide accurate forecasting with monthly financial reporting and variance analysis
Lead day-to-day facilities operations ensuring sites remain safe, clean, and functional while managing HVAC, electrical, plumbing, and life safety systems through appropriate maintenance oversight
Oversee vendor and contractor relationships, holding partners accountable for performance standards, SLAs, and contractual obligations while driving continuous improvement
Manage SDSK ticket lifecycle (acknowledgment, updates, follow-up, closure) in accordance with KPIs/SLAs and support move processes including coordination with user departments and vendors
Provide event support by collaborating with workplace experience and security teams on facilities coordination, setup, guest flow, and registration according to policies and procedures
Lead health, safety, and compliance programs including regular audits, incident management, emergency preparedness, contractor inductions, and maintaining regulatory compliance documentation
Develop and performance-manage direct reports, fostering a service-oriented culture focused on customer satisfaction, professional development, and cross-functional collaboration
Drive continuous improvement initiatives through data analytics, technology adoption, process optimization, and best practice implementation to enhance service delivery and sustainability
Maintain comprehensive administrative oversight including documentation, recordkeeping, office services, occupant onboarding, space management, signage coordination, and facilities communications
Sound like you? Why don’t you apply? To apply you need to be:
5+ years progressive experience in facilities management, property management, corporate services, or related operational leadership roles
Demonstrated success managing operating budgets and delivering financial performance
Proven track record leading vendor relationships and holding service providers accountable
Strong understanding of facilities operations including maintenance, cleaning, security, and workplace services
Experience managing health, safety, and compliance requirements in commercial environments
Knowledge of Australian WHS legislation and workplace regulatory requirements
Demonstrated leadership capability including managing teams and driving performance
Strong client relationship management skills with ability to influence and build trust
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number LMREQ513767
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
