Are you a friendly, organised, and proactive administration professional who enjoys helping people?
Sakura Health & Wellness is seeking a Casual Administration Officer / Receptionist to join our growing allied health clinic.
As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional experience while supporting our practitioners and ensuring the smooth day-to-day operation of the clinic.
About Us
Sakura Health & Wellness is a multidisciplinary allied health clinic dedicated to supporting our clients' health and wellbeing through compassionate, evidence-based care. We pride ourselves on providing an exceptional client experience in a warm, professional, and welcoming environment.
About the Role
This is a casual administration and reception position that will support both our clients and practitioners. The successful applicant will be organised, adaptable, and capable of working independently while managing a variety of administrative responsibilities.
Key Responsibilities
- Welcome clients and manage enquiries via phone, email, and in person
- Schedule, reschedule, and coordinate appointments for practitioners
- Maintain accurate client records, including billing and contact information
- Assist clients in completing intake forms and other required documentation
- Respond to delegated client emails, phone calls, and messages
- Answer, screen, and forward incoming calls as required
- Provide basic information regarding clinic services and appointments
- Maintain client confidentiality through appropriate use of practice management systems and communication channels
- Process client payments, including EFTPOS and Tyro transactions
- Perform general administrative duties including filing, scanning, photocopying, and document management
- Attend team meetings when required
- Maintain a clean, organised, and welcoming reception and clinic environment
About You
To be successful in this role, you will have:
- Excellent communication and interpersonal skills
- A friendly, professional, and compassionate approach to client care
- Strong organisational and time management abilities
- The ability to work independently while effectively managing competing priorities
- Confidence using technology and learning new systems
- A high level of attention to detail and commitment to confidentiality
- A positive attitude and willingness to contribute to a supportive team culture
Desirable (but not essential)
- Previous experience in a medical, allied health, or healthcare reception role
- Experience using practice management software, particularly Halaxy
- Experience processing client payments and managing billing enquiries
What We Offer
- A supportive and collaborative team environment
- Meaningful work helping clients access quality healthcare services
- Opportunity to develop your administration and healthcare experience
- A modern and welcoming clinic environment
If you are passionate about providing outstanding customer service and would like to be part of a team committed to improving health and wellbeing, we would love to hear from you.
To apply, please submit your resume and a brief cover letter telling us why you would be a great fit for Sakura Health & Wellness.
Pay: $30.00 – $35.00 per hour
Work Location: In person
