About the role
United Cardiology is seeking an experienced Medical Receptionist to join our team at our Chatswood/Eastwood/Hurstville/ Parramatta practice on a full-time basis.
As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience while supporting the efficient day-to-day operation of the practice. You will manage patient enquiries, appointments, administrative processes and reception duties, while demonstrating professionalism, compassion and a strong commitment to patient care.
Key responsibilities
- Welcome patients upon arrival and manage the reception desk in a friendly, professional and organised manner.
- Schedule, confirm and manage patient appointments using practice management software.
- Respond to patient enquiries and direct them to the appropriate medical staff or department.
- Process patient registrations and maintain accurate patient records and documentation.
- Answer telephone calls, take messages and ensure timely communication with patients and healthcare providers.
- Process patient payments, manage invoices and respond to billing enquiries with discretion.
- Coordinate with doctors and medical staff to support efficient clinic operations and patient flow.
- Maintain patient confidentiality and comply with relevant health privacy legislation and practice policies.
- Perform general administrative duties, including filing, data entry and document management.
- Assist with patient education materials and provide information about the services offered by the practice.
- Provide support at other clinic locations from time to time, where required.
What we're looking for
- Previous experience as a Medical Receptionist or in a healthcare reception or administration role.
- Excellent interpersonal and communication skills, with the ability to interact professionally with patients, doctors and colleagues.
- Proficiency in practice management software and Microsoft Office applications.
- Strong organisational skills and the ability to prioritise and manage multiple tasks in a busy environment.
- A high level of discretion and the ability to manage sensitive patient information confidentially.
- A commitment to delivering excellent customer service and supporting patient comfort and satisfaction.
- An understanding of medical terminology and basic healthcare practices.
- A flexible and cooperative approach, with a willingness to support the wider team during busy periods.
- Availability to travel between clinics occasionally, as required.
About us
United Cardiology is a dedicated cardiology practice committed to delivering high-quality cardiac care and patient-focused services. We pride ourselves on creating a supportive environment in which both patients and staff can thrive.
Our team is passionate about excellence in healthcare and works collaboratively to achieve the best possible outcomes for our patients. We value every team member and support ongoing professional growth within a respectful, inclusive and collaborative workplace culture.
What we offer
At United Cardiology, we recognise the importance of employee wellbeing, professional development and a positive workplace culture. We offer:
- A competitive salary package commensurate with experience.
- A supportive and collaborative working environment.
- Opportunities for career development and progression within the practice.
- Ongoing training and professional development.
- A workplace culture based on teamwork, respect and open communication.
- A strong focus on employee wellbeing and work-life balance.
- Flexible working arrangements, where operationally possible.
Pay: $27.00 – $32.00 per hour
Expected hours: 38.0 per week
Experience:
- Medical clinic: 1 year (Preferred)
Language:
Willingness to travel:
Work Location: In person
