Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job Description
Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!
As a Concierge team member, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive.
What you will be doing:
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Engage with our guests on arrival, departure and during their stay through reception and concierge duties
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Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
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Provide recommendations and information about Brisbane and its surrounds to our guests
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Interact with different departments on a daily basis to ensure that our guests have a seamless experience
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Provide exceptional service and product knowledge to proactively upsell hotel products and services.
Qualifications
You will excel in this role if you have:
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A true desire to work, grow and develop in the guest facing operations of a luxury city hotel
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An enthusiastic approach, excellent attention to detail and superior customer service skills
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Strong communication skills, both verbal and written
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Friendly personality paired with professionalism and a high standard of personal presentation
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Open driver’s license (Manual Desirable)
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Physical strength with the ability to safely lift and carry heavy items
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Ability to work varied shifts from early mornings to late evenings, including weekends.
Additional Information
Thrive in our Sofitel Brisbane Central community, with:
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Discounts for ambassadors, families and friends at Accor Hotels worldwide
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Complimentary hotel stay package to celebrate your work anniversary
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Secure parking in the centre of Brisbane for only $10 per day
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Direct access to Central train station
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Complimentary food in the ambassador dining room
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Laundered uniforms.
Let your passion shine, visit careers.accor.com
