Posted: 19/08/2026
Closing Date: 19/09/2026
Job Type: Permanent - Full Time
Location: Adelaide CBD
Job Category: Security Services - AUS
About Us:
Glad Group is a family-owned Australian business with over 36 years’ experience delivering integrated services across security, cleaning, concierge and maintenance. We’re a people-first organisation focused on integrity, collaboration, and operational excellence.
Job Description
As our Security division grows, we’re looking for a dynamic, high-energy Client Services Manager to manage a portfolio of both premium retail sites, concentrating on officer wellbeing, operational efficiency and asset security.
About the Role
Joining a successful team of CSM’s you be responsible for ensuring consistent, high-quality service delivery across multiple sites, while maintaining strong client relationships and supporting frontline teams.
Reporting to the Regional Security Manager, this position is ideal for a security professional looking to progress into broader operational management of both security officers and clients alike.
Key Responsibilities
Own day-to-day operations across multiple premium sites
Build strong, trusted relationships with clients and onsite stakeholders
Conduct regular site inspections and performance reviews
Ensure staffing levels and site procedures meet contractual requirements
Manage incidents, issues, and escalations professionally
Support mobilisation of new sites and contract transitions
Monitor KPIs, service standards, and client satisfaction
Manage site based P&L performance, pay reports and forecasting
Identify service improvement and upsell opportunities
People & Performance
Lead and support site supervisors and frontline officers
Assist with recruitment, onboarding, and retention
Promote professionalism, presentation, and customer service standards
Support staff during and after incidents, including reporting requirements
Attend client and staff social events when required
Compliance & Commercial Focus
Ensure compliance with licensing, WHS, Awards, and company procedures
Review rosters for efficiency, budget alignment, and contractual compliance
Monitor overtime, leave balances, and cost controls
Contribute to client reporting and contract reviews
About You
Experience as an Account Manager, Operations Coordinator, or large/multi-site leader in security role
Background in premium retail or commercial property environments highly regarded
Strong client-facing and stakeholder management skills
Organised, detail-oriented, and able to manage multiple sites
Calm, pragmatic decision-maker under pressure
Qualifications
Certificate IV in Security Operations, Security Risk Management, or WHS desirable
Current SA State security licence
Working knowledge of Awards and rostering principles
What’s On Offer
Excellent remuneration package
High-profile premium property portfolio
Clear pathway to senior operations leadership
Supportive, experienced leadership team
Stable organisation with strong client relationships
Glad Group is proud to be an Equal Opportunity Employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, women, and people of all backgrounds and abilities.
MASTER LICENCES:
ACT: 17502081 | SA: ISL249412 | NSW: 409557154 | VIC: 763-211-20S | NT: SFL1081 | WA: SA40606| QLD: 3199590
