At AustralianSuper, we truly care about our colleagues.We know work and life are intertwined. That ’ s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
As a Product Owner – Agent Tools, you will play a key role in delivering impactful tools and solutions that support frontline teams and enhance member outcomes. You will work closely with stakeholders to prioritise and deliver initiatives that improve customer service, operational efficiency and the overall agent experience.
You will be accountable for shaping the product roadmap, managing delivery priorities and ensuring alignment with business objectives, while fostering strong collaboration across teams.
Key duties include but are not limited to;
- Define and manage the product backlog, ensuring clear prioritisation aligned to business value
- Collaborate with stakeholders to gather requirements and translate them into actionable user stories
- Drive delivery of agent tools to support frontline teams and improve member outcomes
- Engage with internal teams to ensure solutions are fit-for-purpose and meet operational needs
- Monitor product performance and continuously identify opportunities for improvement
- Support delivery teams through backlog refinement, sprint planning and ongoing product direction
Ensure strong stakeholder engagement and communication throughout the product lifecycle
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What You’ll Need
- Demonstrated experience working as a Product Owner or in a similar agile delivery role
- Proven ability to manage and prioritise a product backlog in a complex environment
- Strong stakeholder engagement and communication skills
- Experience delivering customer-facing or operational tools within financial services or a related industry
- Ability to translate business needs into clear requirements and user stories
Strong problem-solving capability with a focus on continuous improvement
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Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy
https://www.australiansuper.com/careers/candidate-privacy-notice
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
