Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Sydney, NSW, AU, 2020
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Job reference number: 106547
Employment type: Permanent Full-Time
Salary range: $158393.0-$177399.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.
In this role, you'll:
Lead complex, end‑to‑end UX/UI design across Transport’s digital ecosystem, shaping cohesive customer journeys across web and mobile platforms
Drive human‑centred design from discovery through to delivery, including research, journey mapping, information architecture and prototyping
Create high‑fidelity design artefacts such as wireframes, interaction designs, user flows and interactive prototypes to support efficient development
Partner closely with product managers, business analysts and engineers to align on customer outcomes, acceptance criteria and business goals
Review developer demos and completed work, providing UX, UI and accessibility feedback aligned to design system standards
Plan, conduct and interpret user testing, applying insights to validate and refine design direction
Proactively identify and escalate design risks, ambiguities and architectural impacts to key stakeholders
Contribute to the evolution and governance of Transport’s Design System, ensuring consistency and scalability across channels
Champion best‑practice human‑centred design, accessibility and inclusive design standards across projects
Mentor and support UX/UI designers, uplifting capability and design quality across the team
For more information on this position and business unit, view the role description and information pack
About you:
Significant experience leading end‑to‑end UX/UI design for complex, multi‑platform digital products
Strong capability across research, interaction design, visual design and design system governance
Proven experience conducting usability testing and synthesising insights to inform design decisions
Advanced proficiency with modern design and prototyping tools such as Figma and FigJam
In‑depth knowledge of accessibility standards (WCAG 2.x) and responsive, component‑based design
Experience working in agile delivery environments and collaborating with Product, Engineering and Content roles
Strong understanding of web and mobile platform guidelines (iOS, Android, web)
Excellent communication and stakeholder engagement skills, with the ability to influence outcomes in complex environments
Tertiary qualifications in a relevant discipline, or equivalent practical experience
Demonstrated experience in senior or lead UX/UI design roles delivering customer‑centred digital solutions
Eligibility to work in Australia
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Monday 10 August 2026
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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