Lead one of the most important guest-experience teams at RACV Goldfields Resort.
At RACV, we create memorable experiences for members and guests across our award-winning resorts and clubs. Located in Creswick, Victoria, between Ballarat and Daylesford, RACV Goldfields Resort is looking for an experienced, hands-on and people-focused Housekeeping Manager to lead a critical department that directly shapes first impressions, guest satisfaction and resort presentation.
As Housekeeping Manager, you will take ownership of the daily operation of the Housekeeping Department, ensuring rooms and public areas are presented to exceptional standards every day. This is a highly visible leadership role where you will coach and inspire your team, drive productivity and service consistency, manage resources and budgets, and partner closely with Front Office, Maintenance and the wider resort leadership team to deliver seamless guest experiences.
Taking ownership of daily operations, guest room readiness, public area presentation, procedures and quality standards
Managing equipment, chemicals, linen, lost property, keys, radios, stock control and PAR levels
Embedding a strong safety culture by ensuring compliance with health, safety, wellbeing, chemical handling and manual-handling requirements
At RACV, our values of Innovation, Accountability, Care and Team (IACT) guide how we lead, support each other and deliver for our members and guests. This is an opportunity to join a respected Australian organisation, lead a department that makes a daily impact, and help shape the standards and culture of a high-performing resort team.
If you are a strong hospitality leader who takes pride in high standards, develops people, brings energy to continuous improvement and understands the importance of housekeeping in the guest journey, we would love to hear from you.
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.
Submit your CV via the link.
