POSITION:
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.
The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.
Location: Perth, Western Australia
Employment Type: Full-Time Permanent
RESPONSIBILITIES:-
Lead generation including Grass Roots Marketing and Networking
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Implement sales process to schedule prospects into Intro classes
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Membership sales
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Manage staff schedule
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Ensure that studio retail/products are stocked with accurate inventory counts
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Train and Supervise Sales Associates
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Hire/Manage instructors at the studio
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Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
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Review instructor evaluations and assist in mentorship/disciplinary action as needed
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Independently make decisions related to high level customer service
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Collect out-standing dues
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Maintain cleanliness and organization of the Pilates Studio
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Enforce Club Pilates policies and procedures
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Ensure all forms, administrative supplies, and studio literature is stocked and visible
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Schedule and participate in networking/community events and studio promotions
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Strategically manage marketing campaigns to generate leads for the studio
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Additional responsibilities as assigned.
REQUIREMENTS:-
2+ years of retail/service sales or fitness sales experience.
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Confident in generating personal sales and training Sales Associates in sales
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Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
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Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
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Ability to excel in a fast changing, diverse environment.
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Ability to recognize areas of improvement and make changes using good judgement.
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An affinity and passion for fitness.
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Solid writing and grammar skills.
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Highly organized, proficient in data management, ability to prioritize and meet deadlines.
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Professional, punctual, reliable and neat.
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Strong attention to detail and accuracy.
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Trustworthy and ability to handle confidential information.
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Ability to work harmoniously with co-workers, clients and the general public.
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Proficiency with computers and Studio software.
A competitive remuneration package will be offered, commensurate with the successful candidate’s skills, experience and qualifications. Superannuation will be provided in accordance with Australian legislation.
Employment is governed by the Fair Work Act 2009, the National Employment Standards and any applicable modern award or other industrial instrument.
We are committed to providing an inclusive and respectful workplace. We are an equal opportunity employer and encourage applications from all suitably qualified candidates regardless of age, disability, race, ethnicity, gender identity, sexual orientation, religion, marital status, pregnancy, or any other characteristic protected by applicable Australian discrimination laws.
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