Classification: Parliamentary Service Level 6
Branch: Digital Customer Services
Section: ICT Service Operations
Immediate supervisor: Assistant Director, ICT Training
Duty Statement
Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:
1. Collaborate with internal and external stakeholders to conduct training needs analysis and design, develop and deliver ICT training strategies and solutions (in accordance with contemporary adult learning principles) that meet client training needs and provide informed advice and recommendations where required.
2. Collaborate with ICT project teams and subject matter experts to design, develop and deliver high quality training resources using a variety of approaches and digital technologies, ensuring quality assurance to support the implementation of new ICT products and services across the parliamentary environment.
3. Facilitate instructor-led training for a variety of commercial-off-the-shelf (COTS) products and parliamentary-specific ICT systems and applications, both in-person and online (via webinar) to Australian Parliament House Network users.
4. Manage third-party ICT training course bookings and delivery for parliamentarians and MOP(S) Act employees. Work with external training providers to coordinate course registration and manage rescheduling/cancellation requests as required.
5. Undertake customer outreach activities when required, including engaging with customers or stakeholders to provide information, support, and responsive service.
6. Monitor ICT training methods, report on their effectiveness, identify risks and issues, and suggest innovative solutions using new digital technologies to improve results and client
training.
7. Represent DPS and its clients at meetings and forums, providing informed input and managing stakeholders to achieve outcomes.
Selection Criteria
1. Highly developed written, oral presentation and interpersonal communication skills including the ability to effectively tailor communication style to suit different purposes,
audiences and formats.
2. Highly developed stakeholder engagement skills, including the ability to cultivate and sustain productive working relationships.
3. Proven ability to effectively undertake training needs analyses across an enterprise and design, develop and deliver training strategies and solutions, exercising judgement to prioritise work and provide informed advice to achieve identified corporate objectives and meet client learning needs.
4. Comprehensive knowledge of adult learning principles and demonstrated ability to practically apply this knowledge to the analysis, design, development, implementation and evaluation of training strategies and solutions utilising a variety of approaches and digital technologies.
5. Experience designing, developing and delivering multi-faceted training strategies and solutions for both commercial-off-the-shelf (COTS) and bespoke ICT systems/applications.
6. Demonstrated commitment to continuous improvement and learning processes, including the ability to identify improvement opportunities, implement solutions, and embrace and lead workplace change.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
