Invoicing & Billing Specialist
Location: Port Botany, NSW
Work Type: Accounting / Accounts Receivable & Credit Control OR Supply Chain & Logistics
Vopak helps the world flow forward. We store the energy of today and tomorrow. But behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference. As the Invoicing & Billing Specialist you will play a key role in as a "financial detective" with an eye for detail and a knack for unspooling complex data.
Your Mission
Vopak Terminals Australia is seeking a driven and analytical Invoicing & Billing Specialist to join our Customer Service team in Sydney. In this brand-new, high-impact role, you will take full ownership of the end-to-end Order-to-Cash (O2C) billing execution across our Sydney and Darwin terminals. Acting as the vital bridge between complex operational data and precise financial inputs, you will champion the 'Voice of the Customer' while establishing robust billing processes and accelerating cash flow.
What will you be doing?
This is a newly created position, you will have the unique opportunity to build, document, and embed best-practice O2C workflows from the ground up.
Key responsibilities include:
-
System & Process Implementation: Define O2C workflows, capture operational data structures, draft standard operating procedures (SOPs), and upskill the broader Customer Service team.
-
Contract Translation & Invoicing: Interpret complex commercial agreements (tiered fees, volume thresholds, penalty clauses) and transform raw terminal data into accurate, timely customer invoices.
-
Reconciliation & Forensic Analysis: Investigate and resolve historical billing variances, audit legacy accounts, and perform root-cause analysis on systemic data gaps.
-
Stakeholder & Customer Engagement: Serve as the Single Point of Contact (SPOC) for customer billing inquiries while collaborating closely with Finance, Commercial Account Managers, and Terminal Operations.
-
Continuous Improvement & Audit Compliance: Standardize data flows to streamline cycle times, maintain meticulous audit trails, and ensure 100% adherence to internal controls and segregation of duties.
Why you’ll love working with us
We believe in taking care of the people who keep our terminals safe. When you join our team, you'll enjoy a culture that values reward, lifestyle, and team connection.
Financial Flexibility: Access to Novated Leasing packages to maximize your take-home value.
Health & Wellbeing: Full access to our comprehensive Employee Assistance Program (EAP) for you and your family.
Social & Team Culture: A truly innovative and fun environment featuring regular team lunches, a highly collaborative atmosphere, and social milestone celebrations.
Growth & Progression: Professional Development and training programs to continuously stretch your technical toolkit.
Workplace Balance: Enjoy a highly stable workweek that respects your lifestyle inside and outside the gate.
Does this sound like you?
Experience: 3–5 years of dedicated experience in complex commercial billing, large-scale financial reconciliations, or Order-to-Cash (O2C) functions.
Education & Credentials: Tertiary qualification in Business, Commerce, Accounting, Logistics, or a related discipline (or equivalent practical industry experience).
Technical Mastery: Advanced MS Excel skills (Pivot Tables, data manipulation) and practical experience with enterprise ERP systems (e.g., SAP, Oracle, or specialized Terminal Management Systems). Contract literacy with strong capability to digest dense commercial contracts and accurately configure complex pricing frameworks.
What energy will you bring? We’d love to meet you!
Together, we help the world flow forward. Apply directly via our website.
At Vopak we are committed to building a workplace where everyone feels they belong. To support this, we have Inclusion, Diversity and Equity initiatives to develop an inclusive culture.
Vopak is an equal opportunity employer. Everyone is different, and the differences in people allow us to match our ambitions and drive inclusion across the business. That's why we are curious about who you are!
