11.59pm AEST, Thursday 23 July 2026
We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.
The opportunity we have available
The Triple Zero Custodian (the Custodian) oversees and promotes continuous improvement of the Triple Zero ecosystem. A key function of the Custodian is to ensure that all parts of the Triple Zero ecosystem are connected and coordinated, particularly in times of crisis. The Custodian ensures the efficiency and effectiveness of the regulatory system and coordinates a collaborative approach across the ecosystem.
The Custodian works closely with the Australian Communications and Media Authority, telecommunication companies, state and territory governments, emergency service organisations and other key stakeholders. It aims to increase transparency in the system, including through community awareness.
The Triple Zero Custodian was established in October 2025. This Division comprises two branches working collaboratively to deliver on the Custodian's work program.
What you will do
As an APS6 Senior Officer in the Custodian Implementation Branch, you will play a pivotal role in building and enhancing the Triple Zero Custodian’s coordination across the Triple Zero ecosystem, particularly in times of crisis, and support continuous improvement, transparency and community awareness. You will work closely with key stakeholders to progress the Custodian’s work program.
These roles are varied and dynamic, but typical duties include:
- leading discrete pieces of work to support delivery of the Custodian’s work program, including planning, prioritisation, and tracking of actions and deliverables
- undertaking research, analysis and synthesis to inform advice on emerging issues, stakeholder needs, and system improvement opportunities
- preparing high-quality written products (for example briefs, minutes, submissions, talking points, correspondence and stakeholder packs)
- contributing to (or leading) stakeholder engagement activities—planning meetings, developing engagement approaches, facilitating discussions, and capturing outcomes and next steps
- supporting governance arrangements for the Custodian’s work, including establishing fit-for-purpose processes, maintaining action registers, and coordinating reporting and assurance products
- developing clear communications material (internal and external) to support shared understanding of the Custodian’s role and priorities
- working collaboratively across the division and the broader department to deliver outcomes in a sensitive operating environment.
The role may require the successful candidate to undertake some domestic travel, from time to time.
Stakeholder Engagement role: You will build and maintain strong relationships across the Triple Zero ecosystem, coordinate engagement activities and forums, and ensure stakeholder feedback is translated into practical actions and advice.
Governance role: You will help design, run and continuously improve governance processes that keep work on track—supporting reporting, assurance, and clear decision-making across a fast-moving and high-profile environment.
Inherent requirements for the role
The successful candidate for this position will be able to demonstrate their capability against the APS6 Work level standards.
We would love to hear from you if you are collaborative, outcomes driven, proactive and highly adaptable. You will have excellent written and verbal communication skills, well-developed stakeholder engagement skills, and be comfortable building new and important initiatives from the ground up. We are developing a multi-disciplinary team, and encourage staff with policy, regulatory, delivery, program management and excellent communications skills and experience to apply. Experience in operational roles or engagement with states and territories is also welcome.
To be successful in this role, you will need to demonstrate your ability to:
- Think strategically and harness information from a variety of sources to make connections and informed recommendations.
- Take personal responsibility for managing complex work projects through to completion.
- Nurture internal and external relationships through clear written and verbal communication and anticipation of stakeholder expectations and concerns.
- Work collaboratively and operate as an effective team member.
- Ability to engage and influence stakeholders in a professional and effective manner
- Work collaboratively and operate as an effective team member
- Think strategically and harness information from a variety of sources to make connections and informed recommendations
- Ability to communicate clearly in writing.
RecruitAbility
The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.
The RecruitAbility minimum requirements are listed above under ‘inherent requirements for the role’.
You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or get in touch with the contact officer if you need any adjustments made.
More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.
Cultural capability requirement
The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.
As an APS6 you will be expected to:
- Consider the cultural context and implications of work area outcomes.
- Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
- Communicate respectfully and seeks appropriate cultural input to inform decisions.
We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:
- Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
- Flexible working opportunities, including part time hours, home based work and job sharing.
- We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.
Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.
Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:
- Citizenship: candidates must be an Australian citizen at the time of submitting your application.
- Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
- Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
- Police check: The successful candidate must complete an Australian Federal Police criminal history check.
- Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.
How to apply
Applications for this opportunity close at 11.59pm AEST, Thursday 23 July 2026.
Prior to preparing your application for the department, please read our Artificial intelligence (AI) in recruitment at the department principles. The principles aim to help you use AI in a way that supports your application and maintains fairness and transparency while maintaining your integrity as a candidate. They outline what is and isn’t acceptable use of AI in APS recruitment.
In applying for this position, you will need to provide a response in PDF document to the following four questions within a maximum to 2 pages to answer all four questions:
Please provide examples of when you have:
- thought strategically and harnessed information from a variety of sources to make connections and inform recommendations.
- taken personal responsibility to manage a complex work project through to completion.
- nurtured internal and external relationships through clear written and verbal communication and anticipated stakeholder expectations and concerns.
- worked collaboratively to operate as an effective team member.
You should also provide a tailored CV in PDF, no more than 3 pages. The capabilities and behaviours required to be successful for this role are identified in the ‘inherent requirements for the role’ section.
Your application should be received through the department’s online recruitment system prior to the closing date and time to be considered.
If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at [email protected] to discuss an alternative way to submit your application.
Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact [email protected].
Timeline and assessment
A selection panel will be established to assess your suitability against the advertised role.
If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.
Applications open: 9 July 2026
Applications close: 23 July 2026
Application shortlisting: 30 July 2026
Further assessments: 6 August 2026
Selection report finalised: 17 August 2026
Offers and announcements: Week of 24 August 2026
The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.
Your application will be assessed against the inherent requirements of the role, the Work level standards and in comparison to other candidates who applied. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews and reference checks.
Work with us. Apply now!
