Relationship Manager – Shape the First Impression, Every Day
Harmony Early Education Bardon
Are you the kind of person who can brighten someone’s day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?
We are searching for a Relationship Manager who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.
They are the face of the service, the keeper of relationships and the connector who makes families feel truly seen and welcomed.
Your Impact
As Relationship Manager you will be the person families trust most.
You will:
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Welcome every child and family with warmth, professionalism and genuine care
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Build strong, lasting relationships that support enrolments, retention and a sense of belonging
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Champion communication that is clear, respectful and family-focused
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Support families through onboarding, transitions, bookings & daily questions
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Keep the front-of-house running smoothly with organisation and confidence
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Model Harmony’s values through every interaction
Your presence shapes the tone of the whole service calm, connected, warm and child-centred.
Why You Will Love Harmony:
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75% off childcare fees
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Up to $3,000 referral bonuses
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15% retention payment on top of Award wage
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Extensive professional development through Harmony Academy
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Fun team events and wellness support
At Harmony child and cultural safety guide everything we do.
As a Relationship Manager you help create safe, inclusive and welcoming environments where every family feels respected and supported from their very first interaction.
Our Commitment to Child & Cultural Safety
We are dedicated to creating spaces where every child is safe, respected and celebrated.
Through strong processes, ongoing training and open communication we embed child-safe and culturally safe practices in every aspect of our work including the way we welcome and support families.
About the Role
In this role, you will be the welcoming face for children and families, creating meaningful daily interactions that build trust and connection. You will support enrolments, centre tours, and onboarding, ensuring families feel informed, valued, and confident in their decision to join the service.
You will keep systems, documentation, and accounts well organised, while overseeing and streamlining administrative operations to ensure the office runs efficiently and supports the smooth day-to-day functioning of the centre. Working closely with the Centre Director and team, you will be the calm, friendly, and reliable go-to person who helps maintain a positive and organised environment.
A key part of your role will involve maintaining accurate and up-to-date records in the Childcare Subsidy Management Platform, ensuring correct CCS entitlements are applied, and identifying opportunities to support families with additional care options where appropriate. You will also oversee account management and debt recovery processes to maintain financial integrity and support the overall financial health of the service.
In addition, you will conduct centre tours with professionalism and enthusiasm, showcasing Harmony’s philosophy, environment, and key offerings to prospective families. You will also administer the waitlist system, ensuring transparent, fair, and well-organised processes for managing and prioritising prospective enrolments.
About You
You are warm, confident and organised with a natural ability to connect.
You bring:
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Cert III, Diploma or Bachelor in Early Childhood (or studying)
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Experience in customer service, administration / early childhood setting
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Exceptional interpersonal and communication skills
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The ability to multitask and stay steady in a fast-paced environment
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A commitment to child and cultural safety
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A friendly professional presence that builds immediate trust
You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.
Why Harmony Bardon?
Harmony Bardon is a purpose-built centre catering for up to 83 children (birth–5 years). Located at 56 Chiswick Road, Bardon, the centre will operate 7.00am to 6.00pm, offering a welcoming and inspiring environment for children, families, and educators alike.
Apply Now and step into your Harmony leadership pathway.
Learn more at www.harmonylearning.com.au
