We Are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
What you'll do:
As the Business Manager, Strategic Alliance - Petsure and Service Providers, you will step into a high-impact strategic leadership role driving the growth, profitability, and delivery of Australia's largest Pet Insurance portfolio alongside key non-underwriting partnerships for Everyday Insurance. Sitting at the intersection of commercial performance and relationship management, you will lead high-value partner interactions, navigate complex contractual frameworks, and unlock new value across our ~$700M premium portfolio. If you are a collaborative influencer passionate about optimising joint business outcomes, this is your opportunity to shape the future of our Everyday Services business.
Lead and optimise the strategic alliance with PetSure and key service providers to drive P&L performance, sales growth, and overall EBIT.
Build, maintain, and govern strong collaborative relationships with senior external C-suite stakeholders and internal matrix teams.
Develop, align, and execute comprehensive strategic and tactical partner business plans to achieve continuous portfolio growth.
Maintain an active end-to-end customer product roadmap, addressing pain points to enhance user experience and value propositions.
Oversee contractual governance, ensure partner accountability, track performance metrics, and actively manage contract renewals.
Identify new vendor opportunities, manage onboarding, and lead the integration of external service providers.
What you'll bring:
Experience in stakeholder management, account management, or strategic alliance management within insurance or financial services.
Strong domain knowledge across general insurance operations, including product, claims, underwriting, risk, and regulatory compliance.
Proven ability to analyse financial performance, manage P&L outcomes, and develop compelling business cases for executive buy-in.
Exceptional negotiation, influence, and communication skills with a track record of handling complex C-suite relationships.
Expertise in executing partnership governance frameworks, tracking deliverables, and actively holding partners accountable.
A proactive, solution-oriented mindset with the ability to navigate matrix organisation structures and drive cross-functional outcomes.
What you’ll experience
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families
A progressive and competitive leave policy that gives you more space for what matters to you
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
