- Business Enabling Services Group / Enterprise Systems and Services (BES) Division / Digital Services (BES/ESaS) Branch
- APS 6 ($101,355 - $123,702) | Ongoing | Full-time
- Canberra, ACT
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ABOUT THE BRANCH
The Digital Services Branch manages the operation of ICT systems supporting the SDO-ERP and PEMS platform, which collectively provide corporate services to client agencies and parliamentarians.
Responsibilities include the development, maintenance and support of these ICT systems, Robotic Process Automation (RPA) and Service Management capability.
This role is located within the Service Optimisation Section. A fast-paced multidisciplinary team who design, develop, and deliver digital solutions using the ServiceNow Platform for the SDO Portal and Blue Prism for Robotic Process Automation (RPA).
The section is responsible for the administration and ongoing management of these two platforms to deliver professional, user focused services for around 14,000 employees across the department and shared service agencies. This includes managing the ongoing sustainment, enhancement, scalability, compliance and alignment for realising departmental digital policy objectives and the broader whole of government digital standards.
ABOUT THE OPPORTUNITY
As a ServiceNow Administrator/Developer, you will support the design, development, and ongoing operation of the Service Delivery Office’s (SDO’s) ServiceNow Protected Platform. You will deliver secure, high quality solutions, drive continuous platform improvement, and ensure ServiceNow capabilities align with evolving business needs.
DETAILED VACANCY INFORMATION
For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
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Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
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Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
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We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
- For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
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We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
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For questions relating to the online lodgement of your application, please email the Recruitment team via [email protected] or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
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