Location: North Lakes, QLD
Work Type: Full-time
Team: Motor Claims – Operational Resilience
About the Opportunity - This is a hands-on, high-impact role where no two days look the same.
As a Major Event Response Specialist, you’ll be at the centre of how the business responds when it matters most — from major weather events to operational disruptions and crisis situations affecting Motor Claims.
You’ll ensure the organisation is prepared, coordinated and able to respond quickly, effectively and confidently when major events occur.
If you thrive in fast-paced environments, enjoy problem-solving under pressure, and like being the person who brings order to chaos — this role is for you.
What You’ll Be Doing
- Maintain and update the Motor Event Playbook and response procedures
- Ensure all resources (people, systems, data, processes) are event-ready at all times
- Manage registers and readiness plans for rapid deployment
- Identify risks and help shape strong, practical response strategies
- Drive a culture of preparedness across Motor Claims
Lead the Response
- Work within crisis management and major event response teams
- Coordinate end-to-end response activity including:
- Resource coordination and deployment
- Communications (internal and external)
- Travel, accommodation and logistics
- Equipment and operational support
- Stay calm, structured and solution-focused during high-pressure events
Improve response
- Run post-event reviews and turn insights into real improvements
- Update playbooks and response plans based on learnings
- Stay across emerging risks, trends and best practices
- Support business continuity and disaster recovery initiatives
Stakeholders & Reporting
- Keep stakeholders informed with clear, timely updates
- Work closely with Risk teams (Line 1 and Line 2)
- Produce accurate reporting on incidents, risks and performance
- Ensure compliance with regulatory and WHS requirements (including CPS230)
About You
You’re someone who stays calm under pressure and naturally brings structure to complex situations. You’re detail-focused, highly organised, and confident working with multiple stakeholders at once.
You’ll likely bring:
- 3+ years’ experience in:
- Business continuity
- Emergency management
- Operational resilience
- Major event or crisis response
- Experience working in insurance or claims (highly regarded)
- Strong ability to plan, prioritise and execute under pressure
- Excellent communication and stakeholder engagement skills
- Analytical thinking and a practical, solutions-focused mindset
- Confidence working in fast-moving, changing environments
Why This Role?
- Be part of a team that plays a critical role when it matters most
- High-impact work with real visibility across the business
- Strong career development and long-term progression opportunities
- Supportive, collaborative, high-performance culture
- Competitive salary and benefits
Interested?
If you’re looking for a role where you can step up, take ownership and make a real difference during major events — we’d love to hear from you.
If you think this could be the role for you then please apply now! Or, if you have any questions, please contact Sarah Roberts on 0468 022 388.
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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