Job Description:
Royal Canin is a global leader in pet health nutrition, guided by science and a deep passion for pets. We collaborate with nutritionists, breeders, and veterinarians worldwide to develop innovative, tailored nutrition solutions that address the unique needs of cats and dogs.
Cats and dogs are always at the center of everything we do. As part of Mars Incorporated, we are empowered to champion what matters most to us: creating a Better World For Pets. Our commitment drives us to continually advance pet health and wellbeing, ensuring every pet can thrive.
About the role: This role will be working for Mars Incorporated within our Royal Canin segment, where we advance pet health through tailored nutrition and scientific expertise.
Role Title: Key Account Executive
Location: Melbourne, Victoria
Hours: Full-time, Hybrid working
Reporting to: PSR Director
We are looking for a dynamic Key Account Executive to join our Pet Specialty Retail (PSR) division. Reporting directly to the PSR Director, you will be the backbone of our commercial operations across Australia and New Zealand (ANZ).
Our Key Account Managers (KAMs) are busy driving growth and managing major customer relationships. In this role, you will be their critical support partner—managing functional communications and planning, operational expenditure control, rebate validation and invoicing. By maintaining strong process compliance and financial discipline; you will play a direct role in keeping our customer activity moving smoothly while freeing up the team to focus on strategic execution
What you’ll do:
- Oversee the accurate and timely processing of trade expenditure rebate claims and ad hoc customer invoices.
- Conduct rigorous claim validation, invoice coordination, and stakeholder follow-ups to maintain strong financial discipline.
- Collaborate closely with Finance, Customer Service, and Customer Marketing teams to improve the visibility, control, and accuracy of trade spend processing across ANZ.
- Act as a proactive force multiplier for time-poor Key Account Managers, managing administrative roadblocks so they can focus on account management and commercial growth.
- Extract, manipulate, and analyze data to deliver clear reports on trade spend and claims activities.
Your experience and passion:
- 2 years’ experience in sales administration, finance administration, trade spend processing, accounts receivable, or a commercial support/operations role.
- An understanding of rebate claims, invoices, deductions, credits, accruals, trading terms, and promotional funding processes (highly preferred).
- Strong attention to detail and confidence working with financial data, customer documentation, and compliance approval workflows.
- Intermediate to advanced Excel capability (reporting, formulas, data manipulation) alongside an interest or familiarity with leveraging modern digital tools (including AI) to drive administrative efficiency.
- Superb organization and stakeholder management skills, with the confidence to follow up on outstanding items and manage multiple priorities across ANZ.
- A Bachelor of Business, Commerce, Finance, or a similar field is highly regarded but not essential
Why you’ll love working for Royal Canin:
- Purpose: A segment truly passionate about the health of pets, people and the planet with opportunities to support our community partners, including the RSPCA and Seeing Eye Dogs Australia and Blind Low Vision Guide Dogs in New Zealand.
- People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
- Development: Shape your career with personalised development and real opportunities to grow from day one.
- Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.
- Complimentary Royal Canin pet food for your cat or dog. Dogs are also welcome in our offices.
Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.
