About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
About the role
As a Food and Beverage Supervisor, you will be the welcoming face of Breakfast, delivering a helpful, thoughtful and engaging experiences for every guest. You will play a pivotal role in overseeing our F&B operations and ensuring exceptional service delivery, with your north star being the creation of memorable guest experiences. Working closely with the Food & Beverage Manager, you will lead and support your team in a dynamic, fast-paced environment while maintaining the highest standards of quality and brand excellence.
This role will primarily focus on the breakfast team, encompassing responsibilities across the Restaurant, In-Room Dining, and Events. Operating on a rotating roster, you will thrive as part of a collaborative team dedicated to delivering exceptional customer service. Specifically, this role will involve:
- Provide hands on support to ensure a smooth day to day operations within Food & Beverage.
- Supervise the team, ensuring that brand standards are met and guest expectations are exceeded.
- Provide personalised service that creates lasting guest impressions, ensuring every interaction delivers a high-quality and memorable experience.
- Train and support the growth and development of team members, fostering a motivated, engaged, and high-performing team.
Ability to oversee a-la-carte, buffet style service and events.
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What are we looking for?
- Experience in a Food and Beverage Supervisory role, or strong experience in an F&B service role, preferable within a hotel environment.
- Fluent in English, with the ability to engage professionally with guests and team members, both face-to-face and over email.
- Have a genuine passion for Hospitality, with the ability to find the "YES" in every situation.
- An enthusiastic individual who has a passion for F&B and motivated to grow their career within F&B
- Strong skills in resolving conflicts and addressing challenges efficiently, even during busy moments.
- Well-presented, organised, and calm, with a positive attitude and a knack for staying composed in dynamic situations.
Ability to work around a 7 day week roster including weekends and public holidays
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What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
- Access to Go Hilton, our Team Member Travel Program.
- Competitive wages with higher than industry penalty rates.
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few.
- A workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing.
