Senior Medical Receptionist – General Practice
One Point Medical | Prahran, Melbourne
One Point Medical is seeking an experienced and highly organised Senior Medical Receptionist to join our friendly and professional team in Prahran.
This is a great opportunity for an experienced medical receptionist who enjoys taking ownership of their role, supporting a busy clinical team and helping ensure the smooth day-to-day running of reception.
We are looking for someone who is confident, warm and professional, with strong general practice experience and the ability to work independently while remaining part of a supportive team.
About the role
Working closely with the Practice Manager, doctors, nursing and reception team, you will play an important role in the day-to-day coordination of reception and patient services.
Key responsibilities include:
- Providing a welcoming and professional experience for patients
- Managing telephone, online and in-person enquiries
- Appointment scheduling and diary management
- Medicare and private billing
- Processing payments and managing patient accounts
- Managing correspondence, referrals and incoming documentation
- Assisting with recalls, reminders and results processes
- Supporting the smooth day-to-day workflow of reception
- Assisting and supporting other reception team members
- Liaising with doctors, nursing staff and the Practice Manager
- Identifying and resolving reception and administrative issues as they arise
- Maintaining patient confidentiality and accurate records
- Contributing to ongoing improvements in practice systems and processes
About you
We are particularly interested in hearing from someone who has:
- Previous experience working in medical reception, ideally within General Practice
- Experience using Best Practice software
- Strong knowledge of Medicare billing and general practice processes
- Excellent communication and interpersonal skills
- A calm, organised approach in a busy environment
- Strong attention to detail
- Confidence dealing with sensitive or complex patient enquiries
- The ability to prioritise and problem-solve independently
- A collaborative approach and willingness to support the wider team
- A genuine commitment to providing excellent patient service
About One Point Medical
One Point Medical is a private general practice located in Prahran. We provide comprehensive general practice care with a significant focus on ADHD assessment and ongoing ADHD care.
Our team includes experienced GPs, nursing, reception and administrative staff, and we also support medical student education and training.
We are a progressive practice and continue to invest in systems and processes that improve both the patient experience and the working environment for our team.
What we offer
- A supportive and professional working environment
- A varied senior reception role with genuine responsibility
- The opportunity to work closely with an experienced Practice Manager and clinical team
- Modern practice systems including Best Practice and HotDoc
- A conveniently located Prahran practice close to public transport
- Flexibility around working days and hours
- An opportunity to become an important long-term member of the practice
Hours
Full-time or part-time, 4–5 days per week.
We offer flexibility around working days and hours and are happy to discuss a 4- or 5-day arrangement with the right person.
If you are an experienced medical receptionist looking for a role where your skills, initiative and contribution will be valued, we would love to hear from you.
Please apply with your resume and a brief cover letter outlining your medical reception experience and availability.
Job Type: Full-time
