JOB DETAILS
Pay: $29.50 p/hour (Mon-Fri), $43.61 p/hour (Sat)
- Level 5 of the Health Professionals and Support Services Award.
Expected hours: 15 per week
Work Location: In person; both Mount Waverley and Murrumbeena
Schedule: Monday to Friday with rotating Saturdays
Start Date: Early to mid-June.
ABOUT THE ROLE
We’re looking for a warm, motivated, and organised individual to join our Front Desk team. If you love helping people, thrive in a busy environment, and want to bring your skills to a setting where they truly make a difference, this could be the perfect role for you.
This role blends face-to-face and phone-based interaction, with a strong focus on creating meaningful and individualised experiences for every person who walks through our doors or calls our clinics.
WHAT YOU'LL BE DOING
You’ll be a vital first point of contact, helping patients feel welcome, supported, and understood. Your responsibilities will include:
- Greeting patients warmly, both in person and over the phone, and delivering a consistently high level of customer service.
- Speaking with new patients to understand their needs and guiding them toward the most suitable services and practitioners.
- Efficiently managing appointments and schedules, helping the clinic run smoothly while ensuring patients are matched to the right therapist.
- Developing an understanding of each therapist’s areas of interest and expertise to better match them with the right patients.
- Maintaining accurate and up-to-date patient records, with an eye for detail and a habit of double-checking.
- Proactively learning about our services, keeping yourself informed so that you can confidently answer patient questions and provide helpful recommendations.
This role is more than admin—it’s about being a calm, capable presence at the heart of the clinic.
ABOUT YOU
You’re the kind of person who genuinely enjoys helping others and takes pride in doing things properly.
- You have excellent communication skills and are confident speaking with people in person and over the phone.
- You ask great questions, listen attentively, and naturally build trust and rapport.
- You're organised and comfortable with having tasks interrupted as patients come to see you or call in.
- You’re proactive and thoughtful—you notice the little things that can improve someone’s experience or make your team’s day easier.
- You speak up when something is not working and offer solutions.
- You’re upbeat, flexible, open to learning new systems, and always looking for ways to improve yourself and the service you offer.
This position is ideal for someone who enjoys being part of a positive, collaborative team and wants to grow in a role that is meaningful and rewarding.
SELECTION CRITERIA
We’re looking for someone with:
- Previous experience in reception (Allied Health is a bonus) or administration.
- Confidence and capability in phone-based communication whilst navigating systems to get a result on the call.
- Experience using Microsoft Office365.
- Ability to work across both of our locations (Mount Waverley and Murrumbeena).
- Availability on Saturday mornings.
ABOUT US
For over 15 years, we’ve been helping patients prioritise their health and wellbeing through a unique blend of osteopathy and allied health services. With clinics in Mount Waverley & Murrumbeena, our focus is on providing high-quality, individualised care—particularly for expectant parents and those aged 45+ looking to stay active and pain-free.
We don’t believe in one-size-fits-all care. Instead, we take time to understand each patient’s values and lifestyle so we can support them in achieving their goals.
We’ve cultivated a loyal and growing patient base, and we’re proud of our team’s culture, attention to detail, and shared commitment to making a positive impact in people’s lives.
WHY YOU'LL LOVE WORKING WITH US
- True job satisfaction: Help patients improve their health and quality of life every single day.
- A role with purpose: Be part of a team that truly values connection, service, and long-term relationships.
- Professional development: You’ll receive support and opportunities to grow your skills in administration, customer care, and beyond.
- Supportive culture: You’ll work with kind, capable people who care about doing things well—and enjoy doing them together.
- Feel better: Enjoy a free osteopathy session each month!
READY TO JOIN US?
If this opportunity sounds like the right fit, we’d love to hear from you.
Please submit your resume and a cover letter telling us why you’re the right person for this role. Please address your cover letter to our Clinic Manager, Vanessa - [email protected]
We look forward to meeting someone who shares our passion for service, learning, and making a difference.
Note: Only shortlisted candidates will be contacted.
RECRUITMENT PROCESS
Shortlisted candidates will be contacted for a quick phone call to see if Focus Osteopathy could be a good match.
That list will be narrowed down and 1st interviews via Teams will be scheduled.
A 2nd interview may be conducted to get to know the candidate better and determine if there is an alignment in values.
Job Type: Part-time
Pay: $29.50 – $43.61 per hour
Benefits:
- Employee discount
- Professional development assistance
Application Question(s):
- Are you able to commute to both of our locations for shifts?
(Only one location per shift)
- Do you have experience working with Office365 or similar (eg: Google Suite)?
- Are you an Australian citizen or permanent resident?
Experience:
- reception or admin: 1 year (Preferred)
Work Location: In person
