JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Title: Workplace Concierge – Full time
Business Unit: Work Dynamics – Bendigo Bank
Location: Adelaide, VIC
Reporting to: Workplace Experience Manager
Key stakeholders: BEN Workplace Experience Lead, BEN Group Properties, BEN Staff, JLL Account Team, Landlord Operations Team
Direct reports: NIL
Duties & responsibilities
This position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach.
The role acts as point of contact for all Bendigo Bank staff and visitors regarding Workplace delivery and supports account initiatives by driving consistent implementation and delivery across the portfolio.
The role will assist with the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs, delivery guides and SLAs. Provide and drive operational experience initiatives.
A key aspect of this role is engagement, interfacing not only with Bendigo Bank, but also other service partners such as Group Security, Property Operations, EA network, IT and Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.
Front of House Delivery
Serve as the first point of contact for guests, employees, and key stakeholders
Manage reception duties, including greeting visitors, providing access passes, and directing inquiries
Being an initial contact point for new starters and ensure they feel welcome
Supporting the mailroom function for internal staff
Client Engagement
Implement client engagement strategies to support the national plan
Build relationships with employees and stakeholders to foster a positive workplace community
Provide timely and caring soft services that are authentic and responsive
Communication
Assist in implementing internal communication strategies to improve culture and employee engagement
Share regular event and celebrations content
Adopt innovative communication strategies to enhance workplace experience
Event and Activation Support
Assist in implementing monthly calendar of events
Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes
Support the coordination of event orders with client, team, and vendors
Conduct site tours highlighting spaces and activations
Operations Management
Ensure delivery of all operational requirements as per the client scope of works, including mail and office services
Follow operational procedures and performance measures to ensure consistency and reliability
Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures
Address user complaints and concerns, providing solutions and follow-up
Employee Specifics
Sound like you? Why don’t you apply? To apply you need to be:
Motivated self-starter with a strong customer service orientation
Proactive with keen attention to detail and ability to balance multiple priorities
Excellent verbal and written communication skills
Adaptable in a fast-paced working environment
Strong organizational and administration skills
Would suit someone from a Retail, Hospitality or Corporate client services background.
1-2 years’ experience in hospitality, customer service, or related field
Performance objectives
Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement.
Ability to interact with a wide range of client staff, including senior levels.
Ability to manage conflict and balance between client and firm requirements.
Has a customer service-oriented attitude.
Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve problems effectively.
Analytical, proven ability to solve problems using a quantitative approach.
Proven ability to employ holistic approaches and looks at long term solutions that may suit multiple sites.
Key skills
Strong communicator with good presentation skills
Passion for quality and eye for detail
Self-motivated, confident, and energetic
Ability to effectively deal with stressful situations
Flexible and adaptable
Goal-oriented and able to meet performance targets
Team player with ability to cooperate and work well with others
Exhibits honesty and trustworthiness
Open to new ideas and willing to challenge the status quo
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
