Our Team and the Role
Reporting to our NSW State Manager, this role is the operational backbone of our Sydney team — keeping things organised, productive and running smoothly so the team can focus on delivering outstanding service to our clients.
If you're someone who thrives on variety, loves ticking things off a list and genuinely enjoys supporting a busy team, this could be the perfect fit for you.
What You'll Be Doing
- Answer and manage incoming calls and emails through the team's shared mailbox and ticketing system
- Support clients with queries, troubleshooting and software training, ensuring an excellent experience
- Enter and manage client orders and data across our internal platforms (full training provided)
- Produce client reports and distribute and collate client satisfaction survey responses
- Assist the NSW State Manager with day-to-day administration and support
- Manage compliance and administrative requirements in line with legislative and audit standards
- Review supplier invoices and monthly costings to ensure accuracy and identify trends
- Help organise office events and social functions
- Identify opportunities for cost savings, efficiency improvements and process enhancements
What You'll Bring
- Minimum 2 years of administrative experience
- Completed HSC (or equivalent) as a minimum education requirement
- Intermediate to advanced skills across the Microsoft Office suite: Word, Excel, PowerPoint, Teams, SharePoint, Outlook and basic PowerBI
- Strong time management, communication and organisational skills
- A proactive approach to following up, monitoring information and planning your workload
- A positive, can-do attitude and a genuine commitment to delivering excellent service
What We Offer
You'll be joining a company dedicated to a culture that is fun, friendly, supportive and respectful. On top of that, here are some of our benefits:
- Salary sacrifice for superannuation contributions
- Purchase additional leave (after 12 months)
- Novated leasing
- Paid, universal parental leave, additional to the government scheme
- Employee Assistance Program for you and your immediate family
- Employee referral program
- Electronic device salary sacrifice options
- Volunteer leave
- Study assistance program
- Internal development programs
- Social events like lunches, pub nights and fitness challenges
- Access to hundreds of discounted retailers
About TIMG
TIMG is an absolutely fantastic company to work for. We are all about innovation, delivering smart and secure information management solutions to Australia's best and brightest companies — and we have an incredible leadership team who genuinely puts our people first.
From a bigger picture perspective, we're part of the Freightways Group, an ANZ company with over 3,500 employees, extending multiple benefits including future career opportunities and rewards programs.
TIMG is an Equal Opportunity Employer.
