About us
Rheem is a global manufacturer of heating, cooling and water heating equipment, we’re innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future.
At Rheem, we believe that great work begins with great values. We listen to understand, contribute respectfully, think creatively and act with responsibility. These principles guide everything we do, and we’re looking for people who share them.
Join Rheem and help shape the future of products that impact people's lives every day!
Why work for us
- Work with an iconic Australian brand & market leader
- Subsidised Canteen & Free on-site parking at our Rydalmere office
- Great team environment
- 8-4/9-5 Monday to Friday
- Discounts on our products for you, your friends and family
- Retail benefits and discounts
The role
We have a 6-month fixed-term opportunity for a Service Contracts Administrator to join our team to provide administrative support to migrate existing Service Contracts from SAP to the newly designed platform in the Customer Relationship Management system (CRM) SAP Cloud for Customer (C4C).
Key Duties:
- Supporting customer’s Service contract quote related enquiries that present via the voice and email contact channels.
- Collaborating with Customer Service Administrator Co-ordinator, Enquiry Support Team Leader, Regional Service Managers and Service Supervisors to clarify revised Service Contract Pricing.
- Migrating legacy Service Maintenance Contracts from the SAP operating system to C4C, in line with weekly and monthly targets set.
- Escalating issues or roadblocks that prevent Service Contract transfers from SAP to C4C to the Enquiry Support Team Leader, so that the appropriate steps can be taken to resolve the issue.
- Assisting with the Service Contract quoting process and set up in C4C to support new Service Contracts.
About you
To be successful in this role you will have;
- Proven data entry experience with exceptional accuracy and attention to detail
- Excellent communication skills, both written and verbal
- Experience using SAP and other cloud‑based systems
- Strong proficiency in Microsoft Office, particularly Excel
- Experience working with cross‑functional teams and key stakeholders
- A team‑oriented mindset with a genuine commitment to shared success
- A passion for delivering positive customer experiences and outcomes
If this sounds like you, APPLY NOW.
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