Technical Sales Representative
McNaughtans Pty Ltd
Permanent Position - Full-time
$75,000 – $85,000 per year
About the business
McNaughtans Australia Pty Ltd is a national supply chain and logistics supplier of Motor / Truck and Trailer Hardware. McNaughtans Pty Ltd has more than 75 years in the Bus, Truck, and Trailer hardware industry in South Africa and throughout the World with its first branch in Australia opening in 2003.
McNaughtans WA being a separate division of McNaughtans Australia, is one of 7 Branches that makes up McNaughtans Australia Pty Ltd.
McNaughtans WA have a continual program for audit and measuring in accordance with ISO 9001:2015 Quality management systems and has been quality assured since 2020.
Due to continued growth, McNaughtans WA are currently seeking a motivated internal customer service representative to join our ever-expanding team at our Malaga branch to provide a high level of customer service and support to our internal sales team when needed.
Here at McNaughtans we believe in customer satisfaction. Our Sales Representative’s aim is to supply competitively priced products on time every time, our team is here to help and assist our customers. McNaughtans stands by its Motto, 'Where there is a will, there is a way.
About the role
This is a full-time role, the working hours are 8am to 4:30pm Monday to Friday.
The successful candidate will possess excellent verbal and written skills and be able to interact very well with customers and couriers.
As an integral part of the team, you will help to maximise customer satisfaction by performing a range of customer service duties, in an accurate and timely fashion.
You will have a positive attitude towards your fellow colleagues and towards safety within the business environment.
Your key responsibilities include but not limited to:
· Compiling lists of prospective client businesses using directories and other sources.
· Monitoring customers' changing needs and competitor activity, and reporting these developments to sales management.
· Acquiring and updating knowledge of competitors' goods and services, and market conditions.
· Following up with clients to ensure satisfaction with goods and services purchased, and resolving any problems arising.
· Assessing customers' needs and recommending and explaining goods and services to them.
· Reporting to sales management on sales made and the marketability of goods and services.
· Quoting and negotiating prices, and completing contracts and recording orders.
· Represent McNaughtans in a positive and professional manner at all times.
· Work with all personnel and outside contacts to satisfy clients and achieve company goals.
· Arrive to work and meetings on time and prepared.
· Maintain work areas including showrooms in a clean and organised manner.
· Perform any other duties assigned by the State Manager.
· Conduct themselves in a professional manner upon dealing with customers over the phone & in person creating a high level of customer service.
· Ensure all customer orders are professionally handled and processed in a speedy accurate fashion. Extra care required to ensure orders are raised correctly as per customer’s requirements.
· Orders via phone, e-mail and instore are to be processed through Exonet, ensuring confirmation is kept with Exonet copy and supplied to warehouse for dispatch.
· Front of house. 1st point of contact.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels – 1st point of sales, Phones, and emails.
· Answering customer’s questions about credit terms, products, prices, and availability.
· Customer service - selling products and meeting customer needs.
· Increase and improve sales.
· Preparing and submitting sales quotes.
· Preparing and submitting customer purchase orders.
· Invoicing.
· Obtaining eftpos payments from clients.
· Cash handling.
· Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items.
· Perform routine follow up calls on customer quotations assisting to create sales.
· Perform routine follow up calls on Backorders.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Picking and packing orders as required.
· Complete end of days duties ensuring all appliances, lights, computer screens are turned off including activating alarm systems and doors are locked.
· Participate in stock takes & trade shows throughout the year.
· Opening and closing.
Skills and Experience
· Experience automotive and industrial parts interpreter with 5 years minimum experience;
· High level computer experience;
· Must have experience with EXO net;
· Intermediate computer and Microsoft office skills;
· Exceptional communication skills (written and verbal) with the ability to interact with customers and liaising with Suppliers;
· Dedicated, reliable, self-motivated and committed with a strong work ethic;
· Must be able to function in a fast high paced environment;
· A high attention to detail;
· Team oriented personality.
All relevant on-site training will be provided.
We appreciate that all staff within our business play a significant role in achieving customer satisfaction and driving our brand image. As a result, we are committed to recognising, rewarding, and celebrating the achievements of our staff. Wage offered will be based on previous customer service experience.
All resume’s to be forwarded to
Attn. "The Manager"
3 Kalli Street
Malaga W.A. 6090
Or
Emailed to [email protected]
Please note that only short-listed candidates will be contacted.
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
